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Dear IT and scanning people at the hellhole I work for:
Here's the thing. When this POS computer system came in, you were trained. No, no just trained, TRAINED. In excruciating detail. You know this system backwards, forwards and upside down, sideways, frontways and inside out. You know what it can do, and why. You know what it CANNOT do, and why not. You even, sometimes, know where the problems are, why they exist, and what it would take to fix them. You were given the virtual and actual controls, as it were.
In contrast, I was, in a sense, given crayons. I was shown how to do basic functions. Not why, not how, just "press this and such-and-such happens." I know some people flip out at having to learn anything new. I was never one of them. I like to learn. All I ask is that I be given some understanding as to WHY and HOW. What I get is "do this." And when it doesn't work, I am told...four years after this system came in...that I am doing it wrong. Even when I do WHAT YOU TOLD ME TO DO.
How do you expect anyone to learn anything when you don't teach them? Osmosis? No, the system is not intuitive. We're on version 14, if you haven't noticed. As soon as I learn one thing, you change it and tell me the new thing is better. It's not. It's still slow as hell, it still crashes, and I never know when one function will cancel out another. If I'm doing something wrong, and you don't tell me I'm doing it wrong, how is it my fault that it's wrong? I am not stupid. I know how to do my job. YOUR job is supposed to be in support of MY job, not the other way around.
In conclusion, I'll just borrow a phrase from Jester.
Fuck you.
Here's the thing. When this POS computer system came in, you were trained. No, no just trained, TRAINED. In excruciating detail. You know this system backwards, forwards and upside down, sideways, frontways and inside out. You know what it can do, and why. You know what it CANNOT do, and why not. You even, sometimes, know where the problems are, why they exist, and what it would take to fix them. You were given the virtual and actual controls, as it were.
In contrast, I was, in a sense, given crayons. I was shown how to do basic functions. Not why, not how, just "press this and such-and-such happens." I know some people flip out at having to learn anything new. I was never one of them. I like to learn. All I ask is that I be given some understanding as to WHY and HOW. What I get is "do this." And when it doesn't work, I am told...four years after this system came in...that I am doing it wrong. Even when I do WHAT YOU TOLD ME TO DO.
How do you expect anyone to learn anything when you don't teach them? Osmosis? No, the system is not intuitive. We're on version 14, if you haven't noticed. As soon as I learn one thing, you change it and tell me the new thing is better. It's not. It's still slow as hell, it still crashes, and I never know when one function will cancel out another. If I'm doing something wrong, and you don't tell me I'm doing it wrong, how is it my fault that it's wrong? I am not stupid. I know how to do my job. YOUR job is supposed to be in support of MY job, not the other way around.
In conclusion, I'll just borrow a phrase from Jester.
Fuck you.
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