Average response times...

[draggar]

This is long it takes for users to respond to me when I contact them about tickets:

- "When can I remote into the computer to fix your problem" : 2-3 days, unless it is critical (to them), then it is 3-5 days (and then complain about the slow response time).

- "When can you bring your laptop to my office so I can look at it?" : 5-7 days

- "When can you have your computer on the network so I can remote into it?" : 3-5 days

- "I need to push a piece of software, when can I do it?" : 2-3 daus

- "I need to push a critical piece of software, when can I do it?" : 3-5 days

- "When can I come to your site?" - 7-10 days

- "Your replacement came in" - 1-2 miliseconds

[Daskinor]

Only 1 to 2 miliseconds, Your users are slow.

Mine will mug the FedEx driver on his way into the building.

[EricKei]

Mine will mug the FedEx driver on his way into the building.

You should have seen customers at GameStore back when I was working there during the post-release Wii drought...When they spotted the UPS guy carting in boxes labeled "Nintendo", most or all of the units would be claimed (read: "dibs!") by the custys before the UPS guy had reached our "back room" door so we could check the damn things in.

TO be fair, tho, that was the ONLY way you were getting one of those things at the time, unless you had pre-ordered it 9 months before.

[AccountingDrone]

You should have seen customers at GameStore back when I was working there during the post-release Wii drought...When they spotted the UPS guy carting in boxes labeled "Nintendo", most or all of the units would be claimed (read: "dibs!") by the custys before the UPS guy had reached our "back room" door so we could check the damn things in.

TO be fair, tho, that was the ONLY way you were getting one of those things at the time, unless you had pre-ordered it 9 months before.

I preordered 2 for my godsprogs we had to wade in through disappointed gamers to walk out with 2 in rob's grubby paws. We had people trying to buy one from us.

[Jay 2K Winger]

Heh. I got my Wii through sheer happenstance. I didn't get it right away, and this was a few months after the release date, when there was still a major drought of them available. But I was in a Target, looking around and saw they had them in stock. So I asked to buy one. And I did.

No waiting in long lines, no pre-ordering, just see it, want it, buy it.

[Sandman]

I just happened to hit it lucky one Black Friday. Went to Wal-mart and an employee was bringing it back to electronics. I asked "Is it for sale or is it a return".. they replied "For sale" and I took it saying "Sold!".

I grabbed the last Wii on Black Friday...

[EricKei]

I got mine in the January of the release period...but only because I had pre-ordered it and paid for it in full in JUNE of the prior year.

[Cyberguy]

I just happened to hit it lucky one Black Friday. Went to Wal-mart and an employee was bringing it back to electronics. I asked "Is it for sale or is it a return".. they replied "For sale" and I took it saying "Sold!".

I grabbed the last Wii on Black Friday...

How were you not trampled?

[lordlundar]

How were you not trampled?

Good timing I would say.

[iPanda]

My aunt bought me wii about a month after it came out, I think? She walked into costco and saw a mountain of them and asked me, "Do you want one?"
"mm sure?"
Grabbed one, bought it, and left. My cousins, however, kept having trouble at the time trying to get one from GameS. because they never had one in stock since other people kept getting to it first. I just watched in amusement as my cousin got frustrated.

[EricKei]

I can only speak for the GameStore where I worked at the time, but it worked out something like this:

7-8 months before release: Ninty says "We will have 120 units for your store at launch! OK to start preorders for that many!"

1-2 months before: Ninty says "Uhm, more like 60 units"

1 month before: Ninty says "OK OK, 30 but no less. We swear"

Less than a week before: Shipment from Ninty is verified as being en route. TWELVE units.

Had to call preorders in the order they were taken based on how many units actually got delievered: "Pick it up by close tonight or we will have to call the next person in line tomorrow and we'll call you on the next shipment". I don't think anyone failed to show on time

It took us until March just to deal with preorders...and hundreds of people calling/coming in every day asking for the things (we actually kept a tally on paper one day. we gave up at two hundred calls in THREE HOURS) >_< We would have loved to have been able to sell to them, too, but ya can't sell what you don't have. Mercifully, the ravages of time have erased what little I experienced in the way of SC's because of this.

Word has it that the big N decided to favor the big box stores, and looking around IRL/reading seems to have borne that out.

[Lachrymose]

I love when people put in tickets that seem urgent,and then (if we have the time(rare)), we remote into their sessions almost right away and find out that they have shut Outlook down.

[Sandman]

Good timing I would say.

I held on to it for dear life and everyone was in "OMG must get this" mode, plus nobody knew I had the last one as well.

[Gerrinson]

On topic: I once had two users complain because the response time from their call to me reaching their desks was 15 minutes. They felt that I didn't take their issue seriously and should have made them more of a priority. The issue in question? They were too damned incompetent to adjust the time on their PCs after they somehow managed to turn OFF the automatic adjustment for daylight savings.

Off topic: I got my Wii in the middle of the US drought by going up to see my parents in Canada. They had plenty in stock in every store. I wound up getting it at the grocery store because they had already started marking them down because they weren't selling very well. I wish I had been able to afford a few extras at the time.

[EricKei]

Ger - I never did understand why the Big N felt that stiffing the stores staffed by gamers who would (a) buy Wii's themselves, (b) educate themselves about the systems and games, and (c) move more product (including games), was a good idea.