Just had this one happen in the last twenty minutes.
Me: Me
FS: Forgetful Student
Me: Can I help you?
FS: I've forgotten my password.
Me: No problem, what's your username?
FS: Blahblah
Me: Right, I've set your password to password and you'll need to change it when you log on.
FS: But I don't know your password.
Me: I've just set it to password for you.
FS: But I don't know it.
Me: *writes down their new password* That's your new password, just type in p.a.s.s.w.o.r.d. and change it, okay?
FS: But I don't know my password. I forgot it.
After five minutes of this I finally get the message across. Two minutes later they're back outside the office.
Me: What's wrong?
FS: I've forgotten my password.
Me: I just changed it and wrote it down for you.
FS: I know, I logged on and changed it, but now it won't let me log on again. It says I've got an invalid password.
Me: Right...which computer are you on?
FS: I forgot.
Me: Can you take me to the room you're in and show me?
FS: Yes.
We go down to the room, I carefully ignore the comments that always occur when a long-haired techie walks into a room of teenagers. I go to the computer and type in their username, then the password 'password'. The computer logs them on.
Me: Right, there you go. Your password is password.
FS: Thanks.
Five minutes later, they're back.
Me: Now what?
FS: Well, the computer crashed so I had to log on again and I've forgotten my password.
Me: Right. Well, I'm going to set it to the name of the road you live in, can you remember that?
FS: Yes.
I pull up the student's details, find their address, and set it to their road name. Nice and simple. They go to log on.
FS: I can't log on.
Me: What's your address?
FS: Recites an address which isn't the one on the school records.
Me: Did you move recently?
FS: Yes, about a year ago.
Me: Maybe you should've told reception that. They've got your old address.
FS: Oh yes, I was meant to do that but forgot.
I set their password to their dog's name, after some questioning, head back to the office, close the door, lock it and turn off the lights for some quiet time playing Doom with the other techies.
Me: Me
FS: Forgetful Student
Me: Can I help you?
FS: I've forgotten my password.
Me: No problem, what's your username?
FS: Blahblah
Me: Right, I've set your password to password and you'll need to change it when you log on.
FS: But I don't know your password.
Me: I've just set it to password for you.
FS: But I don't know it.
Me: *writes down their new password* That's your new password, just type in p.a.s.s.w.o.r.d. and change it, okay?
FS: But I don't know my password. I forgot it.
After five minutes of this I finally get the message across. Two minutes later they're back outside the office.
Me: What's wrong?
FS: I've forgotten my password.
Me: I just changed it and wrote it down for you.
FS: I know, I logged on and changed it, but now it won't let me log on again. It says I've got an invalid password.
Me: Right...which computer are you on?
FS: I forgot.
Me: Can you take me to the room you're in and show me?
FS: Yes.
We go down to the room, I carefully ignore the comments that always occur when a long-haired techie walks into a room of teenagers. I go to the computer and type in their username, then the password 'password'. The computer logs them on.
Me: Right, there you go. Your password is password.
FS: Thanks.
Five minutes later, they're back.
Me: Now what?
FS: Well, the computer crashed so I had to log on again and I've forgotten my password.
Me: Right. Well, I'm going to set it to the name of the road you live in, can you remember that?
FS: Yes.
I pull up the student's details, find their address, and set it to their road name. Nice and simple. They go to log on.
FS: I can't log on.
Me: What's your address?
FS: Recites an address which isn't the one on the school records.
Me: Did you move recently?
FS: Yes, about a year ago.
Me: Maybe you should've told reception that. They've got your old address.
FS: Oh yes, I was meant to do that but forgot.
I set their password to their dog's name, after some questioning, head back to the office, close the door, lock it and turn off the lights for some quiet time playing Doom with the other techies.
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