Usually when a customer can't connect to the internet, they call me first. Flames could be coming out of their computer, and they'll call wanting to know why our internet's down.
And then there's this guy... not sucky... not really unsupportable... I just don't know where else to put him.
The call came around six pm...
Caller: I've been constantly on the phone since 10 o'clock this morning. You're the fifth person I've called. I get "Page cannot be displayed" in Internet Explorer. So, I called Microsoft. They couldn't help me, so they told me to call Dell. After two hours on the phone with them, they said they couldn't help and advised me to call Symantec. They worked with me, and eventually told me to call Linksys. After they did some stuff, they had me remove the router and I still can't connect. So they told me to call you.
Me: On your modem... is the "online" light blinking or solid?
Caller: Blinking.
Me: You're in standby mode. Press the button on the top of the modem. You'll be fine.
And then there's this guy... not sucky... not really unsupportable... I just don't know where else to put him.
The call came around six pm...
Caller: I've been constantly on the phone since 10 o'clock this morning. You're the fifth person I've called. I get "Page cannot be displayed" in Internet Explorer. So, I called Microsoft. They couldn't help me, so they told me to call Dell. After two hours on the phone with them, they said they couldn't help and advised me to call Symantec. They worked with me, and eventually told me to call Linksys. After they did some stuff, they had me remove the router and I still can't connect. So they told me to call you.
Me: On your modem... is the "online" light blinking or solid?
Caller: Blinking.
Me: You're in standby mode. Press the button on the top of the modem. You'll be fine.
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