Chromebook help please?

[MoonCat]

My sister is trying to get onto a website she visits every day. It's a Blogspot site, and she is still signed in, but when she tries to access the site, Blogspot gives an error message and then asks questions like "What do you want to name your blog?" She is NOT trying to create a new blog, she's trying to access an existing site that she doesn't own. She can't get on via her shortcut, nor by typing in the blog name/url. It just keeps giving her the error and setup for creating a blog.

I'm able to visit the site on my own laptop, so it's not the site that's glitching. I don't use Chrome, though, so I don't know how to advise her. Yes, she tried shutting the laptop off and starting it again, just in case. No joy. We tried deleting the shortcut and creating it again. Still nothing. It's just this one site she can't access, and we checked email - she was not blocked or banned. Help please?

[csquared]

First thing I would do is clear the cookies and cache. Here is what my Google-Fu found.

To clear cache and cookies on a Chromebook, open the Chrome browser, press **Ctrl + Shift + Delete**, select "Cookies and other site data" and "Cached images and files," then click "Clear data." After that, restart your browser for the changes to take effect.