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this is the letter we got today in the mail from our local cable of...well i'll not say their name yet
* = name change
We got this once before two months ago when we got a virus. this was the exact same amount that they said we used.
One, only myself and hubs use the comp, we have AVG, spybot and Microsoft Security Essentials the free one not the spam or virus version which i fear may be part of the issue.
Router is password protected, anyone wants to use it needs the router name, password and 19 alphanumeric key...thing i forget the term.
Again just me and hubs use the comp, we don't use news reader, don't download much besides music and when done clean up or don't seed. I have not downloaded anything since last month when we got the virus and had to reformat.
The only thing i can think of is that we have netflix and use the ps3 or on occasion the Wii.
So dumb question, do we need to go and increase the allowed GB usage or tell cable company we have netflix and stuff it? When we got their phone service they wanted to put their modem since they "don't work with wireless routers" hubs undid what they did or whatnot to make sure our phones still work and so on. We use netflix alot and have a big que on our streaming.
* = name change
Date July 15th '11
Dear *cable owner*
In the last monthly cycle, your internet account used 167.77 GB. That's well above the typical monthly usage of up to 43.0 GB.
This situation could mean several things. For instance: a virus or "spyware" application might have infected your computer and started generating high levels of Internet traffic, or someone else might be using your Internet connection without your knowledge. To help guard against those issues, please consider the following steps.
- If you have a wireless router, you may have unauthorized users logging onto your account. Ensure that your router is encrypted or password-protected by visiting the Web site of your router's manufacturer.
- Viruses and spyware applications can, without your knowledge, generate excessive internet traffic. Install and regularly update your computer's security software to minimize the risk of your internet (TL;DR go to their website and download mcaffee)
- Install software to limit or eliminate the volume of spam you receive.
- Check with other members of your household regarding their internet activities.
- Some popular peer-to-peer sharing programs will upload shared files, by default, to others as fast as your connection allows. This activity is often invisible to you, but it can result in significant usage. Check your file-sharing program preferences to make sure upstream Internet is limited accordingly.
- Make sure, if you use a news reader (e.g. Usenet), that it is not set to automatically download message bodies for groups to which you subscribe. Otherwise you may download a significant volume of material that is of no interest to you.
(The rest is how to monitor our usage and thanks and website links. basically elaborating on something that can be said more simply)
Thank you for taking time to review this letter and for being out customer
*Cable management
Dear *cable owner*
In the last monthly cycle, your internet account used 167.77 GB. That's well above the typical monthly usage of up to 43.0 GB.
This situation could mean several things. For instance: a virus or "spyware" application might have infected your computer and started generating high levels of Internet traffic, or someone else might be using your Internet connection without your knowledge. To help guard against those issues, please consider the following steps.
- If you have a wireless router, you may have unauthorized users logging onto your account. Ensure that your router is encrypted or password-protected by visiting the Web site of your router's manufacturer.
- Viruses and spyware applications can, without your knowledge, generate excessive internet traffic. Install and regularly update your computer's security software to minimize the risk of your internet (TL;DR go to their website and download mcaffee)
- Install software to limit or eliminate the volume of spam you receive.
- Check with other members of your household regarding their internet activities.
- Some popular peer-to-peer sharing programs will upload shared files, by default, to others as fast as your connection allows. This activity is often invisible to you, but it can result in significant usage. Check your file-sharing program preferences to make sure upstream Internet is limited accordingly.
- Make sure, if you use a news reader (e.g. Usenet), that it is not set to automatically download message bodies for groups to which you subscribe. Otherwise you may download a significant volume of material that is of no interest to you.
(The rest is how to monitor our usage and thanks and website links. basically elaborating on something that can be said more simply)
Thank you for taking time to review this letter and for being out customer
*Cable management
One, only myself and hubs use the comp, we have AVG, spybot and Microsoft Security Essentials the free one not the spam or virus version which i fear may be part of the issue.
Router is password protected, anyone wants to use it needs the router name, password and 19 alphanumeric key...thing i forget the term.
Again just me and hubs use the comp, we don't use news reader, don't download much besides music and when done clean up or don't seed. I have not downloaded anything since last month when we got the virus and had to reformat.
The only thing i can think of is that we have netflix and use the ps3 or on occasion the Wii.
So dumb question, do we need to go and increase the allowed GB usage or tell cable company we have netflix and stuff it? When we got their phone service they wanted to put their modem since they "don't work with wireless routers" hubs undid what they did or whatnot to make sure our phones still work and so on. We use netflix alot and have a big que on our streaming.
I AM the evil bastard!
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