As the epically long suject title suggests, my issue is about an external hard drive that was dropped (I feel like it was me, but I'm almost positive it was actually one of the cats, still, I feel guilty...).
It connects via usb and also has a power cable. It stopped reading so my mum took it into a shop (its actually her hard drive) and the company said it's not a connection issue, its actually knackered and she will need a specialised data recovery service if she wants her stuff back. We do trust the shop to not be making this up, it's not even a service they offer so they aren't just saying it to get more money out of it.
Basically, can anyone recommend a company/give me things I can advise my mum to watch out etc? We are UK based, her Manchester, me Leeds if that is any help (I know it at least reduces the company options somewhat).
I am grateful for any and all advice, thank you
It connects via usb and also has a power cable. It stopped reading so my mum took it into a shop (its actually her hard drive) and the company said it's not a connection issue, its actually knackered and she will need a specialised data recovery service if she wants her stuff back. We do trust the shop to not be making this up, it's not even a service they offer so they aren't just saying it to get more money out of it.
Basically, can anyone recommend a company/give me things I can advise my mum to watch out etc? We are UK based, her Manchester, me Leeds if that is any help (I know it at least reduces the company options somewhat).
I am grateful for any and all advice, thank you
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