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So someone buys a computer from us. It has some problems and needs to be fixed. They INSIST that they never want to see that computer again, and want a new one. My boss, with his withering spine, gives them a whole new computer. So when they get their new computer it doesn't work on their internet because they have to register the new MAC address with their ISP. They decide to phone us, and I have to walk them through the procedure. The conversation goes as such:
Sven: The guy I talked to first. I don't know who he was.
Stella: The woman I'm supposed to talk to.
Maria: Stella's daughter (?)
Sven: Hello *blah*'s butler. (They bought one of the cheapest systems we carry, and they have a butler?!)
Me: ... *brain reboot* Hi this is *blah* from *blahblah*, may I speak to Stella?
Sven: Haha, just a second.
*sounds of phone being passed around*
Stella: (Sounds like she is on a lot of painkillers, or very tired. Everything she says is strained.) Hello?
Me: Hi this *blah* from *blahblah*. I'm calling to help you get your internet working.
Stella: Oh, ok.
*Now I try to help her get this working, but she is acting like it is a huge hassle and doesn't follow directions very well*
Stella: Here, I'm going to put my daughter on.
Maria: (She sounds OLDER than Stella) Hi.
*I guide her through it, although she's almost as bad, and the call ends*
I relate this odd call to my coworker who actually set up the machine at their house, and she tells me a few things.
1. There are hundreds of stuffed animals NAILED to trees around their home.
2. There is a guy living with them who is of unknown relation. Apparently he donated a kidney to someone's son, and is now living there?
3. There is nothing wrong with the woman I talked to. Apparently she is just a stuck-up bitch.
4. They don't have a butler.
I asked my coworker why she went into the house when she saw the stuffed animals, because I would have fucking ran screaming. I did not receive a satisfactory answer.
Sven: The guy I talked to first. I don't know who he was.
Stella: The woman I'm supposed to talk to.
Maria: Stella's daughter (?)
Sven: Hello *blah*'s butler. (They bought one of the cheapest systems we carry, and they have a butler?!)
Me: ... *brain reboot* Hi this is *blah* from *blahblah*, may I speak to Stella?
Sven: Haha, just a second.
*sounds of phone being passed around*
Stella: (Sounds like she is on a lot of painkillers, or very tired. Everything she says is strained.) Hello?
Me: Hi this *blah* from *blahblah*. I'm calling to help you get your internet working.
Stella: Oh, ok.
*Now I try to help her get this working, but she is acting like it is a huge hassle and doesn't follow directions very well*
Stella: Here, I'm going to put my daughter on.
Maria: (She sounds OLDER than Stella) Hi.
*I guide her through it, although she's almost as bad, and the call ends*
I relate this odd call to my coworker who actually set up the machine at their house, and she tells me a few things.
1. There are hundreds of stuffed animals NAILED to trees around their home.
2. There is a guy living with them who is of unknown relation. Apparently he donated a kidney to someone's son, and is now living there?
3. There is nothing wrong with the woman I talked to. Apparently she is just a stuck-up bitch.
4. They don't have a butler.
I asked my coworker why she went into the house when she saw the stuffed animals, because I would have fucking ran screaming. I did not receive a satisfactory answer.
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