Bad food experience? Have your money back!

[iradney]

http://www.iol.co.za/index.php?set_i...3922341C477160

I predict this chain will suffer huge financial losses....

[Plaidman]

Maybe not. Maybe it's only in America, England, Canada, Australia, Antartica, etc had bad customers. This place will be special. Only honest customers go there.

I also like the fact they say they'll be extra careful on beer.

[Cia]

Anyone up for a roadtrip to Oslo, Norway?

[Killer Bees]

They are just asking for trouble. Nothing good will come of this.

[Irving Patrick Freleigh]

Yaaaaay! Free food!

[mattm04]

They will either go out of business or revers the policy quickly.

[Rapscallion]

I reckon they've done the sums, worked out that they will probably attract more money than they will lose by this, and made a marketing plan out of it. I just pity the workers who have to put up with smug bastards saying it wasn't as they expected night after night.

Rapscallion

[iradney]

One has to wonder if they do have any rules in place? Like, if you come 3 times in a row, and all three times you say it wasn't what you expected, are you then banned? Or you have to pay 50%?

[MMATM]

I think a good rule would be that if you returned the same item on two occasions* that you would then be barred from purchasing that item in future. Membership cards or club cards of some sort would be necessary to enforce a rule like this, but many people get those even when they're not required. Also, make a point of "not telling" the customers this (put it in the fine print of the membership applications) so that you catch the real scammers early.

* Two occasions out of two, otherwise known as "every time". If you only return it on two occasions out of twenty, then you're obviously legit.