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Old guy (OG) calls, and I suppose he's on speaker ph. because at times I don't hear him, because he moves his head away from the speaker.
OG: I need some books, by Harvey Sachs. First book is Memoirs with Sir George Solti, s-o-l-t-i. Second book is Reflections on Tuscanini. Third book is Sir George Solti Memoirs, s-o-l-t-i.
*sigh* So I could have just looked by author to pick the likely books, but I went over with him the tilte of the books, and he kept on getting them wrong. like:
me: Ok, is the first book Memoirs with Sir George? or Sir George Solti Memoirs
OG: It's Tuscanini.
I go get the books.
OG: Let's make sure we're on the right page. What are the titles.
Me: Well, you don't know the titles so I don't know how that will help, but they are Reflections on Tuscanini and Memoirs.
OG: That sounds good to me. Please place them on hold.
Next person is a woman (w).
W: I need the corporate address of Brookshire Hathaway.
Me: Ok, can you spell "hathaway" for me?
W: Yes, Hathaway.
So I try to find it and no luck. I"m using a database called Reference USA, and it gives an option of "try harder" if it finds nothing the first time. It found nothing, but came up with Berkshire Hathaway.
Me: Ma'm is it Brookshire (I spell it)?
w: yes.
Me: I can't find it spelled that way. I found a berkshire.
w: Berkshire?
me: yes, B-e-r-k-s-h-i-r-e
w: That's what I have. Can you give me the address?
me:
OG: I need some books, by Harvey Sachs. First book is Memoirs with Sir George Solti, s-o-l-t-i. Second book is Reflections on Tuscanini. Third book is Sir George Solti Memoirs, s-o-l-t-i.
*sigh* So I could have just looked by author to pick the likely books, but I went over with him the tilte of the books, and he kept on getting them wrong. like:
me: Ok, is the first book Memoirs with Sir George? or Sir George Solti Memoirs
OG: It's Tuscanini.
I go get the books.
OG: Let's make sure we're on the right page. What are the titles.
Me: Well, you don't know the titles so I don't know how that will help, but they are Reflections on Tuscanini and Memoirs.
OG: That sounds good to me. Please place them on hold.
Next person is a woman (w).
W: I need the corporate address of Brookshire Hathaway.
Me: Ok, can you spell "hathaway" for me?
W: Yes, Hathaway.
So I try to find it and no luck. I"m using a database called Reference USA, and it gives an option of "try harder" if it finds nothing the first time. It found nothing, but came up with Berkshire Hathaway.
Me: Ma'm is it Brookshire (I spell it)?
w: yes.
Me: I can't find it spelled that way. I found a berkshire.
w: Berkshire?
me: yes, B-e-r-k-s-h-i-r-e
w: That's what I have. Can you give me the address?
me:
A person was in a managerial position in a company and had to make a few phone calls abroad. Well, he represented himself as "mr. Ruokokoski" as it was his name. The person on phone asked him to spell it and he started: "R-U-O-K-O-K-" when the other person interrupted "I'm ok, but how do you spell your name?!?" And it was repeated at least three or four times before the other person realised it really was his name that he was spelling and not him asking if the other person was ok. 
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