The most commonly used function in our billing menu is reached by keying "04." Now if you were programming the menu, would you make "40" (which is probably the most common miskey of "04") an option that for most users results in a security violation and completely throws the user out of the menu, back to having to enter the username and password?
Nope, me neither. But that's what happens.
Nope, me neither. But that's what happens.


Comment