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The day seemed normal as soon as I counted in my SM (supervising manager) told me that we have a new way to stack our chips. I don't want to go into details--someone from my work might read this and piece together who I am or something.
Anyway, I had the number 5 stuck in my head from her explaning the new procedure to me.
Well, this woman came to my window with green $25 chips. Well, we're supposed to stack them four high because that's $100. Well, her total came to four hundred dollars, I paid the four. I thought all was well until...
Old lady=OL
OL: My husband is very upset! He said I had five hundred dollars not four... How would we go about finding that out?
Me: Um, surveillance can go over the video but it might take a few mins.
OL: Okay.
SM came over and told her the same thing and called surveillance. I was sooo nervous. I wasn't sure if I had stacked them wrong or not. This OL was being very nice and calm. Props to her for not killing me. The way she was acting I was slightly worried her husband might hit her if it turned out I didn't gip her a hundred.
About fifteen minutes later the SM told me to pay her.
I guess I didn't pay her right. It happens. She was very calm about it and told me not to be upset that it was okay. I told her I was sorry (I really meant it too) and she smiled and said it was okay. I paid her.
I've never felt so moronic. Honestly that is a stupid mistake. I've been soo careful since. Though my SM later told me that she couldn't tell if I did gip her on the video but better safe than sorry... She said that my hand was in the way and the cameras couldn't see if I stacked four or five high.
Either or I'm glad she came back. I always feel bad when I realize I gipped someone. That was the FIRST time I've ever stacked chips weird. I balanced that night so they were right--I didn't give her the hundred. I'm glad she realized that everybody makes mistakes, though in the future I'm going to try just a bit harder not to do that again.
So if you guys are in a casino pay CLOSE attention to what you have and when they're counting back to you. We're not always right. And re-count it before you leave (while in the window) and don't pay any attention to people behind you. Really, it may seem SC but at least you have all your money. And I can usually finish putting away the last transaction when people stay in my window for an extra minute.
Anyway, I had the number 5 stuck in my head from her explaning the new procedure to me.
Well, this woman came to my window with green $25 chips. Well, we're supposed to stack them four high because that's $100. Well, her total came to four hundred dollars, I paid the four. I thought all was well until...
Old lady=OL
OL: My husband is very upset! He said I had five hundred dollars not four... How would we go about finding that out?
Me: Um, surveillance can go over the video but it might take a few mins.
OL: Okay.
SM came over and told her the same thing and called surveillance. I was sooo nervous. I wasn't sure if I had stacked them wrong or not. This OL was being very nice and calm. Props to her for not killing me. The way she was acting I was slightly worried her husband might hit her if it turned out I didn't gip her a hundred.
About fifteen minutes later the SM told me to pay her.
I guess I didn't pay her right. It happens. She was very calm about it and told me not to be upset that it was okay. I told her I was sorry (I really meant it too) and she smiled and said it was okay. I paid her.I've never felt so moronic. Honestly that is a stupid mistake. I've been soo careful since. Though my SM later told me that she couldn't tell if I did gip her on the video but better safe than sorry...
She said that my hand was in the way and the cameras couldn't see if I stacked four or five high.Either or I'm glad she came back. I always feel bad when I realize I gipped someone. That was the FIRST time I've ever stacked chips weird. I balanced that night so they were right--I didn't give her the hundred. I'm glad she realized that everybody makes mistakes, though in the future I'm going to try just a bit harder not to do that again.
So if you guys are in a casino pay CLOSE attention to what you have and when they're counting back to you. We're not always right. And re-count it before you leave (while in the window) and don't pay any attention to people behind you. Really, it may seem SC but at least you have all your money. And I can usually finish putting away the last transaction when people stay in my window for an extra minute.
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