For background information refer to this post of mine which was posted in July... https://www.customerssuck.com/board/...elp-and-advice
One of the employees who works at the fuel center ordered some supplies over a month ago which has not arrived.
The supplies are pads that the fuel center uses to soak up fuel spills and so on.
There are not many of those pads left in the fuel center as of a couple of weeks ago.
I looked in the back warehouse for them a couple of weeks ago as well as earlier this week, but could not find them.
I asked one of the assistant store managers if he knew how to order them a couple of weeks ago, and his response was that he 1) did not know, and 2) he would have to find out.
I followed up with him yesterday, and he told me he has not been able to find out how to order them.
I previously mentioned this to the fuel center employee who trained me, and he said to check and see if they are on the q r code order form.
I checked that form, and they were not.
So, I told him that yesterday since he opened the fuel center and I closed the fuel center.
Since I am the fuel center lead, he suggestetd that I e-mail the District Manager over the fuel centers, which I did.
The District Manager responded to my e-mail stating that the store has to order them and included the order form.
I was never informed by any store manager at the location I work at of this.
So, I forwareded that e-mail to the assistant store manager I spoke to.
Apparently, that manager told the manager over the fuel center, who then came to the fuel center yesterday to tell me the following...
What the heck???
I am trying to wrap all this around my brain.
One of the employees who works at the fuel center ordered some supplies over a month ago which has not arrived.
The supplies are pads that the fuel center uses to soak up fuel spills and so on.
There are not many of those pads left in the fuel center as of a couple of weeks ago.
I looked in the back warehouse for them a couple of weeks ago as well as earlier this week, but could not find them.
I asked one of the assistant store managers if he knew how to order them a couple of weeks ago, and his response was that he 1) did not know, and 2) he would have to find out.
I followed up with him yesterday, and he told me he has not been able to find out how to order them.
I previously mentioned this to the fuel center employee who trained me, and he said to check and see if they are on the q r code order form.
I checked that form, and they were not.
So, I told him that yesterday since he opened the fuel center and I closed the fuel center.
Since I am the fuel center lead, he suggestetd that I e-mail the District Manager over the fuel centers, which I did.
The District Manager responded to my e-mail stating that the store has to order them and included the order form.
I was never informed by any store manager at the location I work at of this.
So, I forwareded that e-mail to the assistant store manager I spoke to.
Apparently, that manager told the manager over the fuel center, who then came to the fuel center yesterday to tell me the following...
- I am not supposed to be e-mailing any higher up about anything, including the District Manager over the fuel centers
- I am not supposed to bother any higher up, including the District Manager
- Everything is kept in house
- I am supposed to e-mail store management or her, who will then find the answer and let me know
- The reason why everything is kept in house is that she and store management do not want the higher ups to know what is going on at this location.
What the heck???
I am trying to wrap all this around my brain.
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