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2 managers are driving me crazy

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  • #1

    2 managers are driving me crazy

    For background information refer to this post of mine which was posted in July... https://www.customerssuck.com/board/...elp-and-advice

    One of the employees who works at the fuel center ordered some supplies over a month ago which has not arrived.

    The supplies are pads that the fuel center uses to soak up fuel spills and so on.

    There are not many of those pads left in the fuel center as of a couple of weeks ago.

    I looked in the back warehouse for them a couple of weeks ago as well as earlier this week, but could not find them.

    I asked one of the assistant store managers if he knew how to order them a couple of weeks ago, and his response was that he 1) did not know, and 2) he would have to find out.

    I followed up with him yesterday, and he told me he has not been able to find out how to order them.

    I previously mentioned this to the fuel center employee who trained me, and he said to check and see if they are on the q r code order form.

    I checked that form, and they were not.

    So, I told him that yesterday since he opened the fuel center and I closed the fuel center.

    Since I am the fuel center lead, he suggestetd that I e-mail the District Manager over the fuel centers, which I did.

    The District Manager responded to my e-mail stating that the store has to order them and included the order form.

    I was never informed by any store manager at the location I work at of this.

    So, I forwareded that e-mail to the assistant store manager I spoke to.

    Apparently, that manager told the manager over the fuel center, who then came to the fuel center yesterday to tell me the following...
    • I am not supposed to be e-mailing any higher up about anything, including the District Manager over the fuel centers
    • I am not supposed to bother any higher up, including the District Manager
    • Everything is kept in house
    • I am supposed to e-mail store management or her, who will then find the answer and let me know
    • The reason why everything is kept in house is that she and store management do not want the higher ups to know what is going on at this location.
    I told her that the co-worker who trained me suggested I do that, but she told me "I do not want to hear *co-workers name*"

    What the heck???

    I am trying to wrap all this around my brain.

    Last edited by snugglegirl05; 08-03-2023, 05:05 PM.
    Tags: None
  • #2
    If the manager over the fuel center doesn't want higher ups knowing what's going on at your location, that sounds sketchy as hell. What are they trying to hide? It sounds like you should start documenting incidents like this so it doesn't come back to bite you in the ass down the line.

    Is there a place where you could report this anonymously to the higher ups? It might be something to look into.
    "I look at the stars. It's a clear night and the Milky Way seems so near. That's where I'll be going soon. "We are all star stuff." I suddenly remember Delenn's line from Joe's script. Not a bad prospect. I am not afraid. In the meantime, let me close my eyes and sense the beauty around me. And take that breath under the dark sky full of stars. Breathe in. Breathe out. That's all."
    -Mira Furlan

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    • #3
      Does your company email system have blind copy (BC ? That being said, I agree with Ghel: Document! DOCUMENT!! DOCUMENT!!!!
      I'm trying to see things from your point of view, but I can't get my head that far up my keister!

      Who is John Galt?
      -Ayn Rand, Atlas Shrugged

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      • #4
        I think that this proves my point about little miss paranoid (Fuel Center Manager). Handle everything on the inside so that upper manglement can't find out how FUBARed the local operation is.

        Paranoia aside, you should have started with the fuel center manager. If she refuses/won't provide info, ask DM but do not tell fuel center manager what you did.
        Life is too short to not eat popcorn.
        Save the Ales!
        Toys for Tots at Rooster's Cafe

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        • #5
          What they said. This stinks to high heaven.
          "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
          "The difference between an amateur and a master is that the master has failed way more times." - JoCat
          "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
          "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
          "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
          "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
          Acts of Gord – Read it, Learn it, Love it!
          "Our psychic powers only work if the customer has a mind to read." - me

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          • #6
            Yes. I'm not liking this whole premise of secrecy.
            Customers should always be served . . . to the nearest great white.

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            • #7
              I am getting the sense that the fuel center manager wants to create an us versus them dynamic between the fuel center and the city office.

              I do not want that.

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              • #8
                If it looks like a duck and quacks like a duck, it's a fishy situation.

                I'm not sure she wants "us vs them", sounds more like she wants her vs everyone; she's established her feifdom and she's gonna rule it how she likes regard;ess of anyone else below or above her. Document, document, document, and look for anonymous reporting options both inside and outside the company, in case anything gets that compromising!
                This was one of those times where my mouth says "have a nice day" but my brain says "go step on a Lego". - RegisterAce
                I can't make something magically appear to fulfill all your hopes and dreams. Believe me, if I could I'd be the first person I'd help. - Trixie

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                • #9
                  Quoth RealUnimportant View Post
                  If it looks like a duck and quacks like a duck, it's a fishy situation.

                  I'm not sure she wants "us vs them", sounds more like she wants her vs everyone; she's established her feifdom and she's gonna rule it how she likes regardless of anyone else below or above her. Document, document, document, and look for anonymous reporting options both inside and outside the company, in case anything gets that compromising!
                  I am beginning to wonder if the "we keep everything in house" is just for her department, and that it does not pertain to the entire store.

                  She toldl me when I first started working at the fuel center that she considers what is important for the company first when making decisions for her department, but I am now wondering if that is true.

                  She wants me to come to her for job development and training.

                  I do not want to considering she established her own fiefdom.

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