We have account switch every month. Coworker let me know I'm getting one of hers. We all have at least 250 of them and we need to work each at least twice a month. It's a lot. This client has 185 locations. Guy who called wants to know for each of them who in those offices have profiles on our website for billing and if those profiles have stopped paper invoices in favor of online PDFs. She has audited 85 locations. That takes hours. We don't have hours.
It's a state entity account but for some reason they don't have account managers anymore and even if they did, the AM would not do this project. They'd send it to the admin team since they, we, and regular collections all have so many accts. to do. Audits like this one are what they do all day. So when she asked if she could send the ticket over to me (yes, fine) I was sort of aghast and messaged her "Why are you doing this? You don't have time. None of us do." I was a tiny bit irritated that she might expect me to do this but mostly I was just aghast and concerned for her. I did tell her that she can give it to me but I'm not finishing that project. I messaged our boss to see if he agrees that it should be sent to admin. and he absolutely agrees. LOL she messaged him first, thinking I was mad at her. Not really, just sort of shocked and annoyed a little. Anyway, we are good. I just hope she doesn't do this again. It's gonna tank her numbers. I'm glad it's coming to me so she can be rid of it.
Is there really a fault here? I don't know, but I know by now Boss doesn't want us doing this stuff on our own. I've done it. I learned. Coworker has been with us a long time, but not in Collections as long as me. Idk; it bothers me enough to post. Basically, as Boss Man says, the client can look that up. Not the guy, but all his Accounts Payable people in the multitude of locations. I mean....that's why we have a portal.
So thrilled to be dealing with gov't accounts....
It's a state entity account but for some reason they don't have account managers anymore and even if they did, the AM would not do this project. They'd send it to the admin team since they, we, and regular collections all have so many accts. to do. Audits like this one are what they do all day. So when she asked if she could send the ticket over to me (yes, fine) I was sort of aghast and messaged her "Why are you doing this? You don't have time. None of us do." I was a tiny bit irritated that she might expect me to do this but mostly I was just aghast and concerned for her. I did tell her that she can give it to me but I'm not finishing that project. I messaged our boss to see if he agrees that it should be sent to admin. and he absolutely agrees. LOL she messaged him first, thinking I was mad at her. Not really, just sort of shocked and annoyed a little. Anyway, we are good. I just hope she doesn't do this again. It's gonna tank her numbers. I'm glad it's coming to me so she can be rid of it.
Is there really a fault here? I don't know, but I know by now Boss doesn't want us doing this stuff on our own. I've done it. I learned. Coworker has been with us a long time, but not in Collections as long as me. Idk; it bothers me enough to post. Basically, as Boss Man says, the client can look that up. Not the guy, but all his Accounts Payable people in the multitude of locations. I mean....that's why we have a portal.
So thrilled to be dealing with gov't accounts....
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