I have 300 accounts to do so I at first give out Billing's number so they can just get out general information. Clients can respond to my emails which is a better way to reach me and get something done. But sometimes Billing will give out my number when the clients call which is totally fine. I got a voicemail asking why. They're not sucky, just don't get exactly how much for which I'm responsible. I will answer voicemails and give out my direct line when needed.
Any examples of things your customers aren't going to understand because they don't do your job?
Any examples of things your customers aren't going to understand because they don't do your job?
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