So, I had a short (6 hrs, as compared to 9) shift today. Toward the end of it, a customer came in and said he "apparently" drove off without paying for gas last night. He said there were messages on his answering machine from us. I had not a clue about it, so I asked him what the amount was. He said $30.01. Since he was a regular, and he knew the amount, I went ahead and billed his credit card via the hypercorm and told him management would call him if need be. Fast forward just a bit (half an hour maybe a bit more) to co-worker J coming in for his shift. I asked J if he'd had a drive off last night and he stammered out, "Well yeah..I mean it wasn't a drive off... I mean...I paid the $30. Did he come in and pay?"
I told J that, yes, he did come in and yes, I charged his credit card, because, again, I've had it pounded into my head to make sure gas is paid for. J all but freaked out, and ended up calling our manager. M told me to give J $30 from my till and write a note in my shift, signed by both J and myself, notating what had happened. I did. Let's see how quickly this gets turned around on me. I have a feeling M is going to lecture me about charging the guy, but wtf was I supposed to do? No one told me a damn thing about a drive-off (or lack thereof?) so I did what I thought I was supposed to. I guess I'll have to just wait and see now.
I told J that, yes, he did come in and yes, I charged his credit card, because, again, I've had it pounded into my head to make sure gas is paid for. J all but freaked out, and ended up calling our manager. M told me to give J $30 from my till and write a note in my shift, signed by both J and myself, notating what had happened. I did. Let's see how quickly this gets turned around on me. I have a feeling M is going to lecture me about charging the guy, but wtf was I supposed to do? No one told me a damn thing about a drive-off (or lack thereof?) so I did what I thought I was supposed to. I guess I'll have to just wait and see now.
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