I think I gave my praise too soon

[fma_fanatic]

Over a year ago, we lost all our Wendy's locations here in St. Louis due to the franchiser going bankrupt.

We found out last month that Wendy's would be back. The first location to open did so on Sept. 6th. SO and I went and had a really nice meal, even though we had to wait and eat in our car. It was really good. I even wrote a letter on PFB about it, but I think that it was just a little too soon. I decided that since I had to run errands near that location today, I'd go get a meal and a Frosty.

I didn't mind waiting almost an hour in the drive thru line to place my order. I didn't mind waiting to pay for my order. I didn't mind that they made a small mistake - giving me a small Frosty instead of the large that I ordered.

I do mind the way I was treated when I went to try and fix the situation.

See, I ordered a #4, medium fries and a large Frosty. When they tried to tell me that I was getting a large and trying to hand me a small cup I questioned it. I figured I'd better go in and told the cashier that I'd be inside in a few moments to rectify the situation. He said okay and I found a parking space.

The cashier met me at the counter and we went over the order. Sure enough, large Frosty on the ticket, so he goes to get one. Someone else comes up and asks if everything is okay, identifying himself as a manager. I mention that there was a small mistake, but it's being taken care of. He asks what, I mention that I had asked for a large Frosty.

Manager: Oh here, baby *tries to hand me back the small that I'd gotten to begin with*
Me: No, see..*points to the receipt* It says large. Is this really a large? And please, don't call me baby
Manager: Yes it is, sweetie.
Me:Please don't call me that either....*and up comes the cashier with the large Frosty*
Manager: No no no! She doesn't get that, she gets this! *trying to shove the small and now very obviously melting Frosty at me*
Cashier: *confused, walks off*
Me: All I want is to just get the right Frosty. *knowing full well when I was in Kentucky last month I got a large Frosty in the large cup, so this manager is either insane or...something*
Manager: I AM giving you your Frosty. What more do you want, sweetheart?
Me: *sighs inward, then reaches for my purse and gets card that I just charged the meal on* A refund. I am not happy with how this is playing out and I am not happy with how you are treating me.
Manager: How am I treating you, sweetcakes?
Me: *biting my tounge, then sighs, knowing I'm going to have to get a bit SC just to get out of here* You are using terms of endearment that I asked you not to use. Only my husband is allowed to speak to me like that and last time I checked, you are not married to me. So please give me a refund. *holds card out again*

The manager snatches the card from my hand, walks off and gives me a few dirty glances. I finally get my refund, but now the manager thinks he can be funny by holding tight to the card. I very quietly tell him to let go of my card or I will call the police and report him for credit card theft.

As I walk out, he leans over the counter and yells, "That's right you fatass bitch, don't bother coming back. Fucking fat ass!" I walked back to my car and sat down, stunned at what had happened. I have never, ever gotten service like this at any Wendy's I went to in the past. If they forgot something or it wasn't right, it was always corrected without a hassle. The receipt even says large Frosty on it, so I'm not sure what the hell the deal was.

I told SO when I got home that I will not be going back to that location, even though he knows that I love their Frosties.

I think I will be waiting for the other location that is closer to us to open up.

[rdp78]

Wow, I just can't imagine working for a manager like that (well, maybe I can). I mean what a two-face bastard and I'm still clueless why he would try to give you a small frosty when you asked for the large. Sounds like he was trying to sweet talk you into giving you a small (which didn't work).

Anyway seriously you should write a letter to Wendy's let them know what happen and that maybe they need to train their managers better (like what not to call customers).

[TruthHurts]

You should definitely report that guy. He's abusive and had no right to talk to you in that manner. I'm sorry you had to go through that.

[Sliceanddice]

im with you should write a complaint documenting the abuse and atempted screw over. i think that manager needs serious retraining.

[It's me]

Yup. Write a complaint lettter to
1. The store manager
2. Corporate

[kimbot]

hey there i'm new. i'm in stl, too and i haven't heard of this new wendys. where's it at and what is that manager's name? he needs to be fired.

[gregmaddux17]

im with you should write a complaint documenting the abuse and atempted screw over. i think that manager needs serious retraining.

I doubt Wendy's would waste the time trying to retrain a loser like that. I'd like to know who hired this manager? Sounds like someone fell asleep on the job.

[Becks]

Wow. Nonstop trip to and through the for him.

I'm sorry to hear about your bad experience. Really.

I have found that no matter WHAT Wendy's I go to, if I order a meal and ask for a Frosty instead of a drink, they give the small one. No, wait, not even small. The child size one. And they have the balls to charge extra, too.

Ah, well. I've learned. Now I get my food separately. Two junior hamburgers, some fries (well, not so much anymore) and a large Frosty. It works for me.

[ditchdj]

Good God! So I guess that pretty much with half a million dollars can start up a Wendy's franchise huh. Far cry from the franchise that I used to work at. You talk back to a customer in ANY way and you're out of a job, even if you were a lowly crew member!

[XCashier]

You should definitely report that guy. He's abusive and had no right to talk to you in that manner. I'm sorry you had to go through that.

Absolutely. Notify Corporate about this jerk. I hope you got his name, though the address of the store and the description of the manager might work, too. There was no call for him to treat you like that, he started out condescending and unprofessional and escalated to verbal abuse, not to mention trying to rip you off by selling a small Frosty at the large price. He's got no business working with the public.

[fma_fanatic]

hey there i'm new. i'm in stl, too and i haven't heard of this new wendys. where's it at and what is that manager's name? he needs to be fired.

It's on Lindbergh, in the Florissant Schnucks shopping center. Ya really can't miss it, seeing as there are probably at least 2 dozen cars trying to get trough the drive thru at any given time. It's right across the street from Bandanas and the Hallmark Store.

Good God! So I guess that pretty much with half a million dollars can start up a Wendy's franchise huh. Far cry from the franchise that I used to work at. You talk back to a customer in ANY way and you're out of a job, even if you were a lowly crew member!

Actually, this is a corporate owned location. They aren't considering any franchise locations for our area because of what happened before. Which means that the Wendy's opening will be moving slower than they would have opened if they were franchised.

The next locations slated to open are on Page at 170 and Near Mid Rivers Mall in St. Peters, then 6-8 a year after that till all of the 50 original locations will reopen again.


I am going to contact corporate tomorrow to let them know. There wasn't anyone there when I tried to call the number I found on the website when I got home. If the next closest Wendy's wasn't across the river and about an hour away, I'd go there.

[HowMayIHelpMe?]

Your restraint was very admirable. I loathe it when a stranger uses affectionate terms of endearment to me and I don't know them. I don't know how you kept your composure.

I agree with the other posters on this - you need to call corporate and make a stink about this man. He needs to be punished for that. But I'd go even further than the other posters: I'd call the local news outlets, too. The newspapers. The local AM talk radio stations where you live. Pour the heat on this guy. Obtain the street address of the place, and let the world know.

When that guy finds an entire city raised up against him, he'll think twice before he ever presumes to talk to a woman like that.

[MystyGlyttyr]

Your restraint was very admirable.

Agreed. Some idjit try that with me and the Frosty machine would run red for a week. I think you need a freaking medal for not calling the cops/putting out his lights.

[SnapAddict218]

...I'm sorry guys...all I can say is..Whoville Teetertotter Farthingale?!

[myswtghst]

I think you need a freaking medal for not calling the cops/putting out his lights.

Agreed as well. I'd have been hard-pressed not to take a swing/go on a very profanity-laced rant in that situation. And please do put up a stink about this--that is not alright, in any way, shape, or form, and people who treat other people that way need to be taught that they are very much in the wrong. What. An. Ass.