Tweet
My mom visited me up here at college recently, and because she is the best mother to ever live, decided to go to kmart and pck me up a couple of things, the chief item being a Brita water filter (because she is paranoid of tap water). I had called her from work because I had just scored a Halo 3 360 (woot!) and she related this story to me.
When she found the Brita pitchers, she discovered a sign that said "One free pack of filters with purchase of pitcher." She checked the date on the sign and the offer was still good, so she grabbed the two items, excited to save a good ten dollars because apparently those things are expensive. She gets in line, starts checking out--
And the computer won't do the promotion. She explains to the cashier that she saw the sign, that she'd be willing to go get it for cashier to see and let her know if she got the wrong item. Cashier asks her please do that, so she goes across the store, gets the sign, brings it back to the cashier, and yes, she did get the right items. The cashier tries to wrangle with the computer, but it stubbornly won't put the promotion through. So cashier calls back for a manager, explains that the computer won't put the promotion through, and also tells her the advertisement is on a store sign, not a coupon or anything.
25 minutes later the manager shows up.
M: mom, awesome
B: manager bitch
M: (by this time, pretty pissed off) Can you tell me why that took so long?
B: I was looking for a coupon.
M: For 25 minutes? I heard the cashier tell you that it wasn't on a coupon, I heard her specifically tell you that. You made her and I both wait because you were looking for something that doesn't exist and that you were told doesn't exist? If you were going to look that long regardless, don't you think you could have maybe called her back up and told her you were looking instead of not saying anything?
B: Well I had to find that coupon.
M: There is no coupon. Give me your corporate number, I'm going to call and complain about you, and I really hope you don't treat your customers and employees like this on a regular basis.
B: No.
M: Excuse me?
B: No, I'm not giving you that number.
M: Alright, that's fine, I'll go home and look it up.
At that point, the stupid bitch decided that she was indeed in trouble, and ended up giving my mom a ten dollar gift card to not complain.
And all she had to do to get the promotion to go through was hit a stupid override key.
When she found the Brita pitchers, she discovered a sign that said "One free pack of filters with purchase of pitcher." She checked the date on the sign and the offer was still good, so she grabbed the two items, excited to save a good ten dollars because apparently those things are expensive. She gets in line, starts checking out--
And the computer won't do the promotion. She explains to the cashier that she saw the sign, that she'd be willing to go get it for cashier to see and let her know if she got the wrong item. Cashier asks her please do that, so she goes across the store, gets the sign, brings it back to the cashier, and yes, she did get the right items. The cashier tries to wrangle with the computer, but it stubbornly won't put the promotion through. So cashier calls back for a manager, explains that the computer won't put the promotion through, and also tells her the advertisement is on a store sign, not a coupon or anything.
25 minutes later the manager shows up.
M: mom, awesome
B: manager bitch
M: (by this time, pretty pissed off) Can you tell me why that took so long?
B: I was looking for a coupon.
M: For 25 minutes? I heard the cashier tell you that it wasn't on a coupon, I heard her specifically tell you that. You made her and I both wait because you were looking for something that doesn't exist and that you were told doesn't exist? If you were going to look that long regardless, don't you think you could have maybe called her back up and told her you were looking instead of not saying anything?
B: Well I had to find that coupon.
M: There is no coupon. Give me your corporate number, I'm going to call and complain about you, and I really hope you don't treat your customers and employees like this on a regular basis.
B: No.
M: Excuse me?
B: No, I'm not giving you that number.
M: Alright, that's fine, I'll go home and look it up.
At that point, the stupid bitch decided that she was indeed in trouble, and ended up giving my mom a ten dollar gift card to not complain.
And all she had to do to get the promotion to go through was hit a stupid override key.
Comment