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OK, we all come here to vent about customers. We know some of them can be nasty, childish, and downright evil. However, that doesn't mean we automatically side against the customer every time, and we certainly don't give a free pass to sucky employees. If anything, I'd like to think that we're even less tolerant of sucky employees, because they give the sucky customers the idea that they're right about us.
Earlier today, we had a run-in with an employee who definitely should not be dealing with customers. I'm not talking about something subtle like an annoyed expression or tone of voice, which may not have meant anything. This was something that I probably should have complained to a manager about, but I just wanted to eat and get out of there.
We decided to get our Christmas tree today (yeah, I know, and I just started my cards too), and stopped at the local McDonald's on the way. The one in my area, in fact the whole chain in general, seems to be notorious for messing up my order. If I get a burger, it's always a Quarter Pounder, ketchup only, no cheese. The most common mistake is for them to put cheese on anyway, but I've also seen where everything was added, everything but ketchup, only mustard and pickles (wtf?), and twice they forgot the meat (double wtf?). And it's even more annoying when the replacement order is also wrong, and once the replacement of the replacement was even wrong. I understand that mistakes happen, but when the replacement is also wrong, then it seems to me that someone just doesn't care. But even when that happens, I don't yell, insult, or belittle anyone.
Sometimes the person taking the order keys it in wrong. And sometimes it's correct, but the person putting it together makes the mistake. Today it was the person in the back, because I saw it up on the screen and it was correct. I always check my order right away, and sure enough, they was cheese on it, which I specifically asked not to have. I politely informed the cashier, who told the person on the grill that he had made it wrong. His response was "So what? I don't care if I made it wrong!" The cashier told him, "Yeah, well the guy who ordered it does!"
What an ass!
Earlier today, we had a run-in with an employee who definitely should not be dealing with customers. I'm not talking about something subtle like an annoyed expression or tone of voice, which may not have meant anything. This was something that I probably should have complained to a manager about, but I just wanted to eat and get out of there.
We decided to get our Christmas tree today (yeah, I know, and I just started my cards too), and stopped at the local McDonald's on the way. The one in my area, in fact the whole chain in general, seems to be notorious for messing up my order. If I get a burger, it's always a Quarter Pounder, ketchup only, no cheese. The most common mistake is for them to put cheese on anyway, but I've also seen where everything was added, everything but ketchup, only mustard and pickles (wtf?), and twice they forgot the meat (double wtf?). And it's even more annoying when the replacement order is also wrong, and once the replacement of the replacement was even wrong. I understand that mistakes happen, but when the replacement is also wrong, then it seems to me that someone just doesn't care. But even when that happens, I don't yell, insult, or belittle anyone.
Sometimes the person taking the order keys it in wrong. And sometimes it's correct, but the person putting it together makes the mistake. Today it was the person in the back, because I saw it up on the screen and it was correct. I always check my order right away, and sure enough, they was cheese on it, which I specifically asked not to have. I politely informed the cashier, who told the person on the grill that he had made it wrong. His response was "So what? I don't care if I made it wrong!" The cashier told him, "Yeah, well the guy who ordered it does!"
What an ass!
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