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Went to my friend's store to take her out to lunch. Her boss was there, on the phone with a distributor. He was chewing the guy out. I guess they had one defective product, and he called them up and straight from the get-go he was ranting like a baboon. A few gems I heard:
"Are you familiar with the term Cust. Omer. Ser. Vice? It means making me happy, and I'm not happy. Yes, you better transfer me!"
"I'm not happy, sir. [condescending sir] I am the opposite of happy, and you just don't seem to care."
"What number do you want? [keep in mind he's been transferred twice] I already gave that number at the beginning of the call. Is that the number you want. The number I gave already. SIGH. It's 123456789--WHY SHOULD I SLOW DOWN WRITE FASTER."
"This is ridiculous. You are ridiculous. Send the replacement. I was born where you are located and that's about the only good think to say about that place *click*"
Dude, seriously. I wanted to hit you so hard. Do people not realize that behaving like that is how to get the WORST service possible? People are like donkeys. You bully them, and they will grind their heels in and fight you every step of the way. They may cower, they may fight, but whatever they do, they won't be happy helping you. Customer service is a two-way street. You want service? Be serviceable. I wouldn't touch him with a ten foot pole, and I certainly wouldn't give anything more than I had to to make him go away.
I'm told he's not the best when people make returns at his store either. He tries to make it seem like the customer's fault that they are allergic to something from the store, or something similar. Seriously, man? You are a hypocrite; yelling about not getting service on the phone when you have no idea how to offer it yourself.
"Are you familiar with the term Cust. Omer. Ser. Vice? It means making me happy, and I'm not happy. Yes, you better transfer me!"
"I'm not happy, sir. [condescending sir] I am the opposite of happy, and you just don't seem to care."
"What number do you want? [keep in mind he's been transferred twice] I already gave that number at the beginning of the call. Is that the number you want. The number I gave already. SIGH. It's 123456789--WHY SHOULD I SLOW DOWN WRITE FASTER."
"This is ridiculous. You are ridiculous. Send the replacement. I was born where you are located and that's about the only good think to say about that place *click*"
Dude, seriously. I wanted to hit you so hard. Do people not realize that behaving like that is how to get the WORST service possible? People are like donkeys. You bully them, and they will grind their heels in and fight you every step of the way. They may cower, they may fight, but whatever they do, they won't be happy helping you. Customer service is a two-way street. You want service? Be serviceable. I wouldn't touch him with a ten foot pole, and I certainly wouldn't give anything more than I had to to make him go away.
I'm told he's not the best when people make returns at his store either. He tries to make it seem like the customer's fault that they are allergic to something from the store, or something similar. Seriously, man? You are a hypocrite; yelling about not getting service on the phone when you have no idea how to offer it yourself.
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