Tweet
Anybody know the name of this terrible customer service book?
I'm not sure if "Sightings" is the place for this, but it made the most sense at the time.
Years and years ago, when I worked at a bookstore, I read this really awful customer service book that seemed to be written by a major SC. He encouraged people to be SCish and one of his tactics was, I shit you not, forming a letter "C" with your hand and shoving it in the offending worker's face as "the sign of the customer"!
Another passage I remember is the story of a gas station that was in the middle of changing their prices on their boards, and a customer (using this guy's "tactics") threw a fit because she wanted the cheaper prices they just had up rather than the new prices. According to the story, she ranted and made the "sign of the customer" until they relented! The author called this a success story!!
So yeah. I mean, my memory could be off, I don't know. I was a teenager while reading it, and I haven't seen it since and remember feeling VERY offended. Signing up here made me think of it.
Has anyone here ever seen this pile of crap? I tried Google and searching Amazon but I just can't find it.
Years and years ago, when I worked at a bookstore, I read this really awful customer service book that seemed to be written by a major SC. He encouraged people to be SCish and one of his tactics was, I shit you not, forming a letter "C" with your hand and shoving it in the offending worker's face as "the sign of the customer"!
Another passage I remember is the story of a gas station that was in the middle of changing their prices on their boards, and a customer (using this guy's "tactics") threw a fit because she wanted the cheaper prices they just had up rather than the new prices. According to the story, she ranted and made the "sign of the customer" until they relented! The author called this a success story!!
So yeah. I mean, my memory could be off, I don't know. I was a teenager while reading it, and I haven't seen it since and remember feeling VERY offended. Signing up here made me think of it.
Has anyone here ever seen this pile of crap? I tried Google and searching Amazon but I just can't find it.
He is my Black Dragon (and yes, a good one) strong, protective, the guardian. I am his Silver Dragon, always by his side, shining for him, cherishing him.
Comment