Complaint About Store Selling Fake Product

[rose_metal_nz]

It will look even worse if the customers also decide to sue the mall, and their attorney is demanding to know why the mall did nothing when told one of their tenenats was selling counterfeit merchandise.

^ This is what I thought too. I wouldn't recommend going so far as to pose as a customer, but surely there's somewhere you could make an anonymous complaint to? Or maybe have the info ready so when you get the next complaint, you can pass on the relevant contact details.

[Irving Patrick Freleigh]

Oh, and I almost forgot:

If this store is using trademarked names to sell this merchandise, the trademark owner can sue the mall too.

[Etna]

A fool and her money are easily parted, but on a serious that is pretty messed up.

[Sapphire Silk]

Perhaps a word to the local BBB - I think they're the US equivalent of our Trading Standards?

I wish. We have nothing like that here.

[MoonCat]

I've bought sterling at gem & mineral shows for very reasonable prices. I usually only deal with sellers that have a good reputation, though.