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Good Customer Service, where you go?

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  • Good Customer Service, where you go?

    I've had such a bad day today. I decided I would go shopping, a bit of retail therapy for the stress of my terrible, terrible day at work yesterday. I kinda wish I hadn't gotten out of bed now.

    (Sadly, there is some self suck )


    I walked to the train station, and went to town, and started to shop. I had in mind that I would probably buy this particular pair of shoes I saw and now greatly covet (Harley Quinn printed Converse All Stars, the geek in me NEEDS!!!), but shopped about first, as they are expensive, and I wanted to see if there was anything else.

    Schuh

    The shop is called Schuh (I'm assuming pronounced Shoe ), and is usually quite busy. As it was today. I didn't expect immediate assistance, but as I was cradling the beloved Harley shoe, a member of staff approached me and asked if I needed help. Hazzah, someone is free! I ask for a size 7 to try on, and he takes the display shoe, suggests I take a seat...

    ...and passes the shoe onto another member of staff....

    ...who then passes it onto another O__o

    The seating area is full for ages. About 30 seconds after Shop Assistant 2 had taken the Harley shoe, she approached me with something else and said "Were you the lady waiting for the [something I've forgotten]?" I said "No, I'm waiting on the Harley Quinns."

    At one point only a few minutes later, I did see a harrassed assistant approach SA2 with an armful of boxes, and a shoe. I did see a DC box, but as I didn't see the display shoe, and the shop sells lots of DC converse (superman, batman, joker...and they also do the Gorrillaz), I assumed it was for another customer. Probably was. I heard him saying they didnt have this and that.

    After 5 minutes, a spot opens up in the seats so I sit down. I watch these people running back and forth, although SA1 and SA2 seem to be just standing around a lot. Perhaps loss prevention? Guess it makes sense...after another 5 minutes though, I realise the display Harley Quinn had been replaced on the shelf.

    I jumped up and said "Hey!" The nearest SA (I'll call SA3) ran over and asked if she could help. I said "Well, yeah, I've been waiting here for 10 minutes, I've watched this shoe get passed around, now its back on the shelf and nobody has bought over the ones for me try on!" She takes down the size and hurries off. Somebody comes over to apologise, and I said "its ok, I know its busy and its confusing, but I've been waiting for a while, and I think they forgot about me."

    SA3 reapproaches, carrying a box. Now, not to be rude, but I could tell the girl was not bright by her voice. She said they were out of 7s, but maybe I would like to try this regular converse just for the fit? I actually already own a pair of black and white high tops, and I know the 7 is roomy, so I said "I could try a 6". She went off to look, and came back, with the regular ones and said the biggest size they had was a 5- would I fit a 5? Jesus love, you work in a shoe shop, someone going down one size is not impossible, but how likely is it that I'd go down 2?

    "Only [Town 50 Miles Away] stock these in 7 now," she now tells me. "You could go there to collect them?"

    WTF? Seriously?

    I asked if there was any way of ordering them. She said no. She had implied this would be the case when she bought over the regular shoes and I had thought maybe she was going to try and order from Other Store. So I was getting frustrated now. She was trying to push other styles on me, and I said at least twice "I only want the Harley Quinn ones." I think the reason why she picked red regular ones, in hindsight, was to try and sell me THOSE instead, as the HQ ones are red and purple -_-

    "Oooh maybe we sell them in mens....oops no we don't. Oooh how about these?" Now showing me the Superman and Gorrilaz ones...

    *face desk*

    I left quickly. Apparently, these shoes are an exclusive to Schuh, and their website is out of stock in 7 too. The only other place is in the states -___- Very annoyed...probably won't be getting them

    Burger King
    Thoroughly annoyed by my now fruitless trip (keep in mind, I shopped everywhere else first and found nothing), I decided I would at least treat myself to a vanilla shake from BK before getting the train home. So I go in, and queue up. Its pretty busy, but after 10 minutes or so, I get to the front of the queue. I ask for a shake....

    "Sorry, our milkshake machine is broken, no shakes."

    There were NO signs on the counter. I had to queue up for 10 minutes for that. I was not impressed.

    Self-suck...
    I should point out before I continue that these are only the grimy highlights of the day and were not the only thing that had pissed me off, and had followed a particularly stressful day at work. But I will admit I was a dick.

    I hate charity surveyors. Or "chuggers" as some call them- a portmanteau of "charity" and "muggers". Actually, theres a better one I use, courtesy of comedian Sean Lock. "Chunts". They piss me off to no end, most are really bloody rude and arrogant. Back when I was younger, I used to do fucking crazy things to freak them out and get them to leave me alone, but it was embarrassing my friends, so I started acting like a normal person and pretending they were invisible.

    You know, if my so-called "job" involved harrassing the public, I would at least be smart enough not to pick the person in steel-plated boots who is walking at a rushed pace, with shoulders hunched, fists balled, teeth clenched and otherwise looking very frustrated and angry.

    That Chunt, for some reason, looked very shocked when her prey barked "FUCK OFF! I'm in SUCH a bad mood!" at her <.<



    Burger King Part 2
    When I arrived back at my home town, I stopped in my local BK to get a shake there instead. There was next to no queue, but I took the time to double check for signs...nope...nothing...

    "Sorry, our milkshake machine has broken down!"

    AGAIN!? Here too!?

    I had to say something. I said "Look, the [other branch] have the same problem. Now luckily, in here, I was only queuing for a few minutes before you told me this, but I was queuing for 10 minutes in there before I was told, and both of you have not bothered to put up any signs letting people know! This is such a waste of my time!"

    Yeah, I was being a bit sucky, but I wasn't shouting, and I think I made a point.

    MacDonalds
    Now before anyone starts, yes I went into the Golden Arches after all this. And for the most part I don't regret it. When I finally got my meal and was eating it....oh man...I enjoyed that.

    But our local MacDonalds is usually decent. However, it was very busy. I was in the queue probably for about 15-20 minutes. Not their bad.

    What I didn't appreciate was the fact that I was put to one side to wait after my order, a small order, and 3 more people were served immediately after me despite the fact they were experiencing a back log, and in the 10 extra minutes I waited, 2 of those people recieved their orders before me -_-

    I think I was too tired to care by then. I'm still quite tired now, that was about 2 hours ago.

  • #2
    Did Lupo send you her shopping karma?

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    • #3
      Quoth Taurus52 View Post
      Did Lupo send you her shopping karma?
      Lupo has her BF to keep the crazy away...so it had to go somewhere.

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      • #4
        So annoying about the shake machines. I had a similar experience when they had frozen coke. Again, waited in line and 'machine was down'. I nicely asked the girl why there was no sign (since I knew it wasn't her personal fault) and they advised that management won't let them put one up.

        What the actual fuck? God forbid they put a sign out to help out customers and keep their staff from getting screamed at.
        "So, if you wanna put places like that outta business, just stop being so rock-chewingly stupid." ~ Raudf, 9/19/13

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        • #5
          Quoth Peppergirl View Post
          So annoying about the shake machines. I had a similar experience when they had frozen coke. Again, waited in line and 'machine was down'. I nicely asked the girl why there was no sign (since I knew it wasn't her personal fault) and they advised that management won't let them put one up.

          What the actual fuck? God forbid they put a sign out to help out customers and keep their staff from getting screamed at.
          They won't allow the signs, because that might drive away customers. If you stood in line for 10 to 15 minutes, there's a pretty good chance that even if the machine is down, you'll order something else. With the sign, you'll know not to go in at all and they'd lose a potential sale.

          Now, excuse me while I go find my brain. Apparently, it jumped out of my head in protest for thinking like a "suit."
          If I make no sense, I apologize. I'm constantly interrupted by an actual toddler.

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          • #6
            Come here raduf, I have a licorice whip to beat you with.


            As for LRR...DAMN I would not have let someone survive after a day like that and I usually have quite a line I can go before I snap. Not lately...but usually.

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            • #7
              Quoth raudf View Post
              They won't allow the signs, because that might drive away customers. If you stood in line for 10 to 15 minutes, there's a pretty good chance that even if the machine is down, you'll order something else. With the sign, you'll know not to go in at all and they'd lose a potential sale.

              Now, excuse me while I go find my brain. Apparently, it jumped out of my head in protest for thinking like a "suit."
              Indeed. God forbid they make life easier for the poor cashiers who take the brunt. Can't give up a few bucks, of course.

              Not sure why I'm surprised. This type of concept has been happening a LOT at my work lately. Suits making rules that get us screamed at. Oh, so fun!
              "So, if you wanna put places like that outta business, just stop being so rock-chewingly stupid." ~ Raudf, 9/19/13

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              • #8
                I think I found your brain raudf. I'll keep it safe until I feels it's safe to return.
                Driver Picks the Music, Shotgun Shuts His Cakehole.
                Supernatural 9-13-05 to forever

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                • #9
                  Wow it really sucks when the day you've looked forward to is crappy.

                  Side note: there is an American shoe store called Journeys that sells the DC shoes (I have Wonder Woman). I don't know if they are in the UK, but you can order off their website as well. Not sure if shipping would be sky-high though. Good luck!
                  https://www.facebook.com/authorpatriciacorrell/

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                  • #10
                    I know its not an excuse, but I think I can explain some of my shitty attitude.

                    I now have the flu ^^;;

                    (I may have to resort to an American site if Schuh doesn't restock them soon ; _ ; )

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                    • #11
                      Quoth Little Retail Rabbit View Post
                      I know its not an excuse, but I think I can explain some of my shitty attitude.

                      I now have the flu ^^;;
                      I can identify; when I'm sick I'm (even more) like a bear with a sore head... My tetchiness filter is being severely tested today!
                      This was one of those times where my mouth says "have a nice day" but my brain says "go step on a Lego". - RegisterAce
                      I can't make something magically appear to fulfill all your hopes and dreams. Believe me, if I could I'd be the first person I'd help. - Trixie

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                      • #12
                        Yeah, I hate when stores don't update their signs, or otherwise make it known that some part of their equipment isn't working.

                        When the BK Lounge stopped selling the Cheesy Bacon BK Wrapper breakfast, the store I frequented (which was near the wholesale club) didn't update their sign for the longest time. So I'd roll up, ask if they had them, get told no, and end up ordering something else.

                        I was like "Stop teasing me! Either get them back in stock or take it off the sign!"
                        PWNADE(TM) - Serve up a glass today! | PWNZER - An act of pwnage so awesome, it's like the victim got hit by a tank.

                        There are only Four Horsemen of the Apocalypse because I choose to walk!

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                        • #13
                          Awww those Harley Quinn shoes sound awesome!
                          I've had some great online shopping karma lately, so I'll pass some on to you
                          Ne auderis delere orbem rigidum meum! - Don't you dare erase my hard disk!

                          This is Tech Support, not Customer Service.
                          What's the difference?
                          We're allowed to tell you "no".

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                          • #14
                            Hey, LRR, found them for you: http://www.journeys.com/product.aspx?id=226963

                            Y'know, if you still want them and such.

                            Hope you feel better! Flu sucks.
                            My NaNo page

                            My author blog

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                            • #15
                              Those are the ones! I actually emailed them the other day about their international shipping, waiting to hear back. If its a reasonable rate, it may work out cheaper!

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