Yah, like I wouldn't have noticed that

[BookstoreEscapee]

How do you make a burger and forget the meat?

Last time I went to McD's I ordered a hamburger (luckily I like them their standard way, even though I normally don't like mustard), and they gave me a cheeseburger. I ate it anyway, since what I was really craving was the pickles

[sarahj]

Most of these servers have no excuse, cos people here seem to order their burgers in a friendly way. If you order a cheeseburger with ketchup only, I'm gonna clarify that you want the meat and cheese also. Because sometimes people only want the cheese and ketchup, no meat (vegetarians). Or there's a picky child. Or maybe you meant to order a hamburger, and don't even want the cheese. Everyone can be forgetful when ordering. But if its a cheeseburger, no ketchup, that's one button to press! That's how you know you got a lazy server!

And if you're allergic to something, TELL YOUR SERVER! Please, tell us. There's a difference between not putting onions on a burger, and changing gloves and wiping the bench and going to get a wrapper from the box around the corner. The first one has a possibility of a few (2 or 3 maybe?) pieces of onion. The second one means you won't threaten to sue us.

To the annoyed posters above, I'm guessing you weren't rude when making your order, or outwardly annoyed when/if you were informed there was a short wait. If you get "extra" rather than "none," that's a wrong button pressed; I've made that mistake myself, but I usually manage to catch it before I hand the burger over. It's probably just a mistake like that rather than revenge (which is not condoned on this forum, I know, so I'm gonna say that the best "revenge" is not going back, and passing the word on).

[Kiwi]

haha I always order "no mushrooms" anywhere I eat, I cant eat them even if they are the size of a single atom..... and I will taste them.

K and I once ordered dinner at a resturant (3 staff members, open kitchen) and I order the steak (with no mushroom sauce that it came with) the waitress literally writes

NO MUSHROOMS AT ALL!! in huge letters on the order pad.

the meal comes out with mushroom sauce... big big chunks of mushrooms over the steak and as she sets it down, she looks at it with a , whips it back to the kitchen where her and the chef have a rip roaring argument about the mushrooms

I didnt even say a word, me and K are just sitting there with our jaws on the floor

I wrote down NO MUSHROOMS you idiot!... what! no you didnt, if you have I would have seen it! Oh yes I did so write it, see right here what are you blind!?!?! Well why didnt you actually SAY IT to you stupid woman

I got a beautiful steak in a few minutes time and the staff silently fumed at each other for the rest of the night the woman kept giving the chef evil glares

did I mention we were the only customers.....

[Sofar]

Hmm . . . up until now I'd been getting fairly annoyed when people over-illustrated their special orders, but apparently the habit stems from bad experiences. I fear for the competence of my fellow frialators.

Here's how the usual exchange goes:

"I'd like a cheeseburger, tomatoes only."
"Right."
"Just meat, cheese, bun, and tomatoes."
"Got it."
"No onion, no pickles, no lettuce . . . ,"
"Yes, I've got a button that says 'only tomato.' I want to let you know I've pressed it."

I think I'll be a bit more tolerant, though.

[Linda]

I used to work at McD's. I also am severely allergic to onion - especially the regular onion for some weird reason. Anyhoos, before I started work one day, I had a plain cheeseburger. I get it plain because onion sometimes gets into the pots where the other ingredients are stored, or even onion on fingers. I look over to who's in the kitchen, and I spot a couple of managers, so I figure all is good. My cheeseburger comes up, and is put on the top with a shout of "Completely plain cheeseburger for Linda" as they knew to wear a glove when doing mine just in case.

Being 20 minutes before my shift, and having seen managers about in the kithen when my burger was made, I don't check. Just bite in.

Biggest. Mistake. Ever.

Someone had decided to be funny and there was more onion piled up high right in the middle than I've ever seen before on a burger. Loads of it. And carefully done so you couldn't see it and didn't realise until it was too late.

Cue throat swelling and rash.

The guy who did it thought I'd check first and find it funny. Wrong!

And no, I didn't get to go to hospital or home. I was the MOD that night and the day shift manager wouldn't stay, nor call another manager to come in and cover me. And he went home, leaving me there.

I left not long after. And now I always always check before I leave the counter. Regardless of whether I know the person who made it or not.

[Anakah]

Crap like that always happens to me at Sonics! I always order LARGES and end up with mediums, I want a supersonic burger and get a regular one, I don't want any onions and of course its onions galore! All that happened in one trip.

It used to be we'd only check to make sure that all of our items are there now I have to check whether or not I get the sizes and toppings I wanted/didn't want? Grrr. I will start checking this crap before I pay and have them watch me do it.

I don't want to be a SC but why can't they ever get my order right? I usually go when its not busy. I usually don't say anthing about the medium drinks/fries because that could be a common mistake but I over paid a lot (and it was a treat for my fiance for his b-day cuz we're broke) for the extras that we wanted but didn't get. Hmmph.

[Arcade Man D]

I get something similar a lot, but then again, I order at a mall food court, from Wendy's. Any burger, I order it with extra pickles. No other changes, either. I'll either say "a $BURGERTYPE with extra pickles" or "a $BURGERTYPE with heavy pickles". Of course, I just ate it anyway if they took off the pickles instead of putting extra on. I was hungry, and I didn't have the time to go back and get it replaced, and it was just pickles, tasty though they may be.

[CurlyLocks]

I have a mushroom allergy so I always say that up front when I'm ordering. Usually the servers are very kind about it and go out of their way to make sure nothing has mushrooms. However, I have had a lot of problems with takeout when I've ordered something w/out mushrooms and gotten home to find mushrooms in it. Since I live in the country and not very close to any restaurant it's a huge hassle to go back, so I've tried to train myself to check everything before I leave.

For awhile I would get a certain salad every Friday from the one restaurant that is a few miles from my house until the day I got mushrooms in it. I called and spoke to the woman behind the counter who knew me and she was very sympathetic. However, the cook flew into a rage at me because she didn't think it was a big deal at all and couldn't understand why I was so serious about not wanting to suffer an allergic reaction, up to and including anaphylactic shock. I decided (probably foolishly) to give the place one more try and went there w/my little brother and some friends on a Sunday afternoon for lunch. One of my friends ordered a sandwich and when she picked it up and bit into she started freaking out. It turns out there were bits of food remnant on the bottom of it, which upon closer inspection came from the plate which had a significant amount of an earlier meal still on it. (she couldn't see this at first because her meal was covering the whole plate) The server brought her a new meal but we were surprised when the check came and her meal hadn't been comped. We certainly didn't expect all of our meals to be comped but it's pretty much been our experience that when you have something like this happen they will not charge you for the meal. My friends spoke to the owner (and yes, they were polite) and she flipped out, insisting that she had given them a new sandwich and that was enough. So now almost everyone I know has stopped eating there. (There's been a few other incidents as well).

For those who work in a restaurant, was it unreasonable to expect that my friend wouldn't have been charged for her sandwich?

[KuzcoLlama]

For those who work in a restaurant, was it unreasonable to expect that my friend wouldn't have been charged for her sandwich?

Sort of.

Comped meals at the restaurant I worked at only occurred if said person complained, from as little as, "This doesn't taste right," to "I'm not paying for this shit!" while they were eating.

Most of the time though, there was no comping if a new meal is made. Meal was wrong in some way or another, meal was fixed = everyone happy. I wouldn't assume about comping for food if the problem was essentially fixed, sorry.

[CurlyLocks]

Ok, thanks for the input. Most places I've had that happen have always quickly offered the meal for free but now I know it's not necessarily SOP. It's unfortunate though that the owner didn't express herself very politely to us. That, combined with all the other incidents, really stopped us from patronizing them anymore.

[KuzcoLlama]

No problem. I wouldn't go back either based on the combined attitude of that cook and manager.

[MadMike]

Comped meals at the restaurant I worked at only occurred if said person complained, from as little as, "This doesn't taste right," to "I'm not paying for this shit!" while they were eating.

That might explain why two different incidents we had at the same restaurant happened differently.

My wife and I went to this one place, and I ordered a chicken sandwich that turned out to be raw in the middle. Didn't know it until I bit into it, and I really started freaking out over it. The manager brought the cook out and had her apologize to us, and then comped not only the sandwich, but everything else, and told us we could have anything else we wanted, free of charge.

Another time, my wife found a piece of glass in her drink, and calmly told them about it. All they did was bring her a new one. The waitress said she'd try to get it comped, but came back and apologetically told us the manager was being an ass.

We stopped going there shortly after that, because of those and subsequent problems we had there. I think the final straw was when it took forever to get service, despite the place being almost empty, and our food arrived barely warm, and wrong.

[Bliss]

Ok first, normally I am very very tolerant with mistakes. I am NOT allergic to anything, and I never order food stuff that can have things I dislike (hell things I really dislike are so FEW), things I normally ask to double or to skip are because I either feel like it that day or I feel they improve the bruger/dish, so if they made a mistake, it's not end of the world and so I rarely send the food back.

But, on the OP I would inmediately suspect foul play (wathever you say, the smiley face demostrates it), and I would do something I won't describe here not to condone violence, and would probably involve the police in the end.

[Cia]

Anyone who thinks that having a severe allergic reaction isn't serious should be slapped upside the head. It makes you want them to go into anaphylactic shock w/o an epi pen handy and see how they like it.

[Jet]

Had that happen before. Also got one with no meat once.

Wow so I'm not the only person this has happened to. I had left early to go to work one day thinking I'd stop by the drive thru pick up some greasy goodness before going into work. Well I get to work about 15min before my shift and sit down to eat. I open up the burger notice its a bit thin and find that the only thing is two pieces of bread, ketchup and cheese. Seeing as I didn't have time to run back and get it fixed I just ate my fries. Next trip through I mentioned it politely and they gave me lunch for free, not really what I was expecting but I wasn't going to complain.