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We went out at the weekend for a birthday meal at the local and it gets really busy. We've turned up before with 10 of us and struggled to find a table and were advised to book in advance in future.
So I did. I called during the week, asked for a reserved spot for between 8-12 people, expecting to actually have 10 and we'd squeeze in if there were more.
We get there at the weekend and the place is busy but not packed. I tell them we have a table reserved and they go to the book .
Employee 1: Umm... let me just find out where that is for you.
Employee 2: Who did you speak to? Right, let me sort that for you.
Employee 3: Oh, umm... ok... umm, it was <name> right? *turns pages* *runs off and comes back a couple of times never leaving behind the bar*
After about 5 minutes its obvious: Its not in the book. At this point I'd spotted a couple of tables next to each other which would do fine and dispatch someone to go check if they were free or reserved. They were free. Fine.
After another 5 minutes Employee 3 finally admits there is no reservation and I tell them its ok, we've found two tables we can use, point to them, and order drinks.
I know its not truly awful service and I didn't treat it as such. I'm just glad the table that was available didn't go whilst they were running around trying to avoid telling me they'd lost the reservation!
So I did. I called during the week, asked for a reserved spot for between 8-12 people, expecting to actually have 10 and we'd squeeze in if there were more.
We get there at the weekend and the place is busy but not packed. I tell them we have a table reserved and they go to the book .
Employee 1: Umm... let me just find out where that is for you.
Employee 2: Who did you speak to? Right, let me sort that for you.
Employee 3: Oh, umm... ok... umm, it was <name> right? *turns pages* *runs off and comes back a couple of times never leaving behind the bar*
After about 5 minutes its obvious: Its not in the book. At this point I'd spotted a couple of tables next to each other which would do fine and dispatch someone to go check if they were free or reserved. They were free. Fine.
After another 5 minutes Employee 3 finally admits there is no reservation and I tell them its ok, we've found two tables we can use, point to them, and order drinks.
I know its not truly awful service and I didn't treat it as such. I'm just glad the table that was available didn't go whilst they were running around trying to avoid telling me they'd lost the reservation!
AFAIK the one whose name was on the booking complained but nothing became of it because, you see, our name just wasn't down. We never went there again. We still don't.
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