But there is more to come...
I've been dealing with getting my car fixed for nearly 2 weeks now. What started as needing two new tires (I thought they were out of balance...ho boy was I wrong) turned into a two week string of visits to the local auto repair place and close to another $1000 on top of the tires.
I received a survey from the company and decided to fill it out, explaining that I was not really satisfied with what had happened and that it was going to require 4 trips to get the problem solved. (As of now, it appears resolved and required 6 trips.)
This morning, I found an email in my inbox from the manager of the repair place. In it, he stated that he was sorry to hear that I was unhappy with my purchase and to contact him either via email or calling him. I fired off an email and then headed to the store for what was to be visit #5.
This is the email I sent:
Hi <manager>,
Really, I'm not disappointed in the purchase. You and your staff have been wonderful to work with. Please understand that I am frustrated with the situation, not you or your staff. It is not my intention for anyone to get in trouble or be reprimanded over this.
My disappointment was, and is, that it has taken so many trips to get the car fixed. I know that the first time I was in was because I thought the tires might be out of balance. They were obviously worn and the tech working on it said that they inspected the suspension and couldn't find any reason that they would have worn like that. Yet when I brought it back later, I was told that a number of parts were in need of replacement. I'm not sure why this wasn't caught originally, but I do get that I wasn't there for suspension work and that that may be part of the reason.
The rear end still made noise so I brought it back. The way I understand it, a part was not replaced when the rear suspension work was done. That that was missed and required another trip bothered me. When I stopped in Saturday morning to get the part replaced, I was told that nobody really knew what was going on with the car. It was inspected again and I was told that the mount plate and the new strut needed to be replaced. One part needed to be ordered and I would have to come back yet again.
This will make 5 trips to get this problem resolved and as much I think you guys are great, I don't relish the thought of spending more time in your waiting room.
Antares
When I walked in the manager greeted me and said that he had just sent a response to my email. They got the car right in, found that it needed a different part which required going to a dealership about 25 miles away. We had a fair bit of snow last night, but the roads were pretty good. The manager offered to drive me home and pick me up, but I wanted to get some pictures, so I took the car.
I got a call the part was in a couple of hours later, found out classes were cancelled and went back in to get the work done. They brought the car in immediately...no waiting 10-15 minutes for someone to be available. All told I was in and out in about 30-40 minutes. That was visit number 6.
It was upon leaving that I began to twitch.
I've been dealing with getting my car fixed for nearly 2 weeks now. What started as needing two new tires (I thought they were out of balance...ho boy was I wrong) turned into a two week string of visits to the local auto repair place and close to another $1000 on top of the tires.
I received a survey from the company and decided to fill it out, explaining that I was not really satisfied with what had happened and that it was going to require 4 trips to get the problem solved. (As of now, it appears resolved and required 6 trips.)
This morning, I found an email in my inbox from the manager of the repair place. In it, he stated that he was sorry to hear that I was unhappy with my purchase and to contact him either via email or calling him. I fired off an email and then headed to the store for what was to be visit #5.
This is the email I sent:
Hi <manager>,
Really, I'm not disappointed in the purchase. You and your staff have been wonderful to work with. Please understand that I am frustrated with the situation, not you or your staff. It is not my intention for anyone to get in trouble or be reprimanded over this.
My disappointment was, and is, that it has taken so many trips to get the car fixed. I know that the first time I was in was because I thought the tires might be out of balance. They were obviously worn and the tech working on it said that they inspected the suspension and couldn't find any reason that they would have worn like that. Yet when I brought it back later, I was told that a number of parts were in need of replacement. I'm not sure why this wasn't caught originally, but I do get that I wasn't there for suspension work and that that may be part of the reason.
The rear end still made noise so I brought it back. The way I understand it, a part was not replaced when the rear suspension work was done. That that was missed and required another trip bothered me. When I stopped in Saturday morning to get the part replaced, I was told that nobody really knew what was going on with the car. It was inspected again and I was told that the mount plate and the new strut needed to be replaced. One part needed to be ordered and I would have to come back yet again.
This will make 5 trips to get this problem resolved and as much I think you guys are great, I don't relish the thought of spending more time in your waiting room.
Antares
When I walked in the manager greeted me and said that he had just sent a response to my email. They got the car right in, found that it needed a different part which required going to a dealership about 25 miles away. We had a fair bit of snow last night, but the roads were pretty good. The manager offered to drive me home and pick me up, but I wanted to get some pictures, so I took the car.
I got a call the part was in a couple of hours later, found out classes were cancelled and went back in to get the work done. They brought the car in immediately...no waiting 10-15 minutes for someone to be available. All told I was in and out in about 30-40 minutes. That was visit number 6.
It was upon leaving that I began to twitch.
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