Customer: I was charged a $35 fee for an overdraft fee. Why?
Me: yes sir, it looks like the account went negative
Customer: How come nobody called and told me that?
Me: well we dont really do that but if you go to your online banking, you can email alerts when your balance gets below a certain amount
Customer: Not good enough, what if I dont get around to checking my email
Me: well you can view your statements online
Customer: I dont have time for this. You people should be calling me when you see I am going in the negative. I want all those fees refunded immediately
Me: I cant refund all of them but what I can do is.....
Customer: UNACCEPTABLE
Me: I might be able to....
Customer: UNACCEPTABLE
Me: sir, I am trying to give you your options
Customer: there is but one option.....you refund all seven overdraft fees
Me: what we can do is......
Customer: UNACCEPTABLE
Me: If you would just let me.....
Customer: UNACCEPTABLE
Me: why wont let me finish?
Customer: Are you going to refund all those fees
Me: no but I......
Customer: UNACCEPTABLE.......the law says you have to call me.
Me: what law is that?
Customer: MY LAW
Me: we can refund half the fees. Thats all
Customer: well then close my account
Me: ok but you are $520 in the negative. You have to pay that before I can close the account
Customer: I aint paying nothing. You fucked me over. You can eat the $520. Thank you and fuck you
Me: yes sir, it looks like the account went negative
Customer: How come nobody called and told me that?
Me: well we dont really do that but if you go to your online banking, you can email alerts when your balance gets below a certain amount
Customer: Not good enough, what if I dont get around to checking my email
Me: well you can view your statements online
Customer: I dont have time for this. You people should be calling me when you see I am going in the negative. I want all those fees refunded immediately
Me: I cant refund all of them but what I can do is.....
Customer: UNACCEPTABLE
Me: I might be able to....
Customer: UNACCEPTABLE
Me: sir, I am trying to give you your options
Customer: there is but one option.....you refund all seven overdraft fees
Me: what we can do is......
Customer: UNACCEPTABLE
Me: If you would just let me.....
Customer: UNACCEPTABLE
Me: why wont let me finish?
Customer: Are you going to refund all those fees
Me: no but I......
Customer: UNACCEPTABLE.......the law says you have to call me.
Me: what law is that?
Customer: MY LAW
Me: we can refund half the fees. Thats all
Customer: well then close my account
Me: ok but you are $520 in the negative. You have to pay that before I can close the account
Customer: I aint paying nothing. You fucked me over. You can eat the $520. Thank you and fuck you
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