So, the first job I do on every shift I work is to give the store toilets a clean. They're done first thing in the morning, but by the time I come in, the store has been open a couple of hours and that's plenty long enough for them to get messed up again. I give them a good clean, then I know they're OK for a while and I can get on with something else.
The other day, I'm cleaning the ladies' toilets first, because the mens' and disabled toilets are occupied. I'm busy wiping the sinks, cleaning the mirrors etc and can vaguely hear some voices outside in the lobby but I pay no attention because I've got things to do. Having cleaned everything that needs to be cleaned, I check there's enough hand soap, TP etc, then mop the floor and when everything is sparkling, I open the door and take the 'Cleaning in Progress' sign off. There are two or three women waiting outside, who mumble and mutter a bit as they head into the toilets, but I think nothing of it and start cleaning the mens'.
Only afterwards did I find out that these women had been to Customer Services, the oldest one complaining bitterly because 'Every time I come in here, those toilets are being cleaned! That sort of job should be done before the store opens!'
J (who the complaint was made to) said to me 'Don't worry about it' and I said 'I'm not' (most customers, those that say anything at all about the toilets, tell me how nice it is to use a store toilet that is clean and fresh). Though I would dearly have liked to be able to say to the woman involved, 'Mrs, if you think that a toilet stays clean all by itself without regularly being cleaned, then I'd hate to have to use the one in your house'
The other day, I'm cleaning the ladies' toilets first, because the mens' and disabled toilets are occupied. I'm busy wiping the sinks, cleaning the mirrors etc and can vaguely hear some voices outside in the lobby but I pay no attention because I've got things to do. Having cleaned everything that needs to be cleaned, I check there's enough hand soap, TP etc, then mop the floor and when everything is sparkling, I open the door and take the 'Cleaning in Progress' sign off. There are two or three women waiting outside, who mumble and mutter a bit as they head into the toilets, but I think nothing of it and start cleaning the mens'.
Only afterwards did I find out that these women had been to Customer Services, the oldest one complaining bitterly because 'Every time I come in here, those toilets are being cleaned! That sort of job should be done before the store opens!'
J (who the complaint was made to) said to me 'Don't worry about it' and I said 'I'm not' (most customers, those that say anything at all about the toilets, tell me how nice it is to use a store toilet that is clean and fresh). Though I would dearly have liked to be able to say to the woman involved, 'Mrs, if you think that a toilet stays clean all by itself without regularly being cleaned, then I'd hate to have to use the one in your house'
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