The "I'm So Rude" Thread

[WishfulSpirit]

I've been rude for saving someone's kid from drowning. Sorry, but I took 40+ hours of training and she wasn't just playing. She can get over being embarrassed. It's a bit harder to get over being dead.

[Dreamstalker]

If I can glance at it and even suspect it's not the exact amount of change (or close, say someone mistakes a dime for a nickel or accidentally gives me an extra whatever), I will count it. And you will wait. Even if it's rolled in the paper rolls you can get at any office store (I've seen most of the coin scams known to man and even found a few old blank slugs).

Yes, I've been called rude for doing that. Then the next customer(s) called out the change-giver for being rude for holding up the line (surprise surprise, they were short by about $5 and a manager had to loom there to get them to pay up)

[Racket_Man]

I was rude for refusing to let an SC off the fifty pence that they "accidentally" went over when filling up and insisting that they pay it. SC eventually went back to the car and venomously slammed down the coin on the till, before telling me how rude I was.

Same thing when I do a delivery. Customer hands me a few bills plus a large handful/baggies of change. YES I WILL stand there and count out every last coin (EVEN if it is a cupful of pennies sorry gonna take a few minutes). They get all butt-hurt especially when they are like a dollar or two short and I call them on that. Sorry any shortages come out of MY pocket. I already lose money on some deliveries so anything more hurts MY bottom line.

[Lace Neil Singer]

I was rude for refusing to let an SC off the fifty pence that they "accidentally" went over when filling up and insisting that they pay it. SC eventually went back to the car and venomously slammed down the coin on the till, before telling me how rude I was.

[Dreamstalker]

I'm always rude for following policy (mainly because I'm one of the few who actually is aware of it)....at least the policies that are zero benefit to the SCs.

[WishfulSpirit]

I was rude for yelling at guests to leave the lobby. During a fire alarm. I guess burning to death is fine as long as those idjits get to eat their waffles. Also I was rude for not standing there and calling every single guest and "notifying" them as to what was going on, as flashing lights and blaring sirens aren't notice enough that there is a problem. My pet rat had the sense to run away from danger, but not these people.

[Seanette]

Oh, OK. Thanks. I hadn't thought any one soldier could have been in Vietnam for ten years, as the "veteran" claimed. Guess it was possible after all, even if I still don't think it's terribly likely.

[Aria]

Were US forces IN Vietnam for ten years? Seriously questioning the claimed duration of service there.

*googles* Uh... wow, 20 years? And the US was definitely involved for at least 11 so it's possible for sure.

[Seanette]

Were US forces IN Vietnam for ten years? Seriously questioning the claimed duration of service there.

[Shyla]

This veterans thing is stupid. No one can tell if you're a veteran by looking at you. Especially if you're ancient. And it does not give you the right to demand special treatment any time at any place.

[Totiono]

The other day I was rude for following procedure and not letting an old man into one of our stadiums early for a show.

All of our stadiums open up exactly one half hour prior to showtime. This decision is not up to me and as far as I know it has always been like this. It even says right at the bottom of the map underneath the showtimes that all stadiums open up 30 minutes to showtime. I'm just out there to control the crowds and make sure the line is nice and orderly for when we do open up. Loading guests into a stadium has a very specific procedure to go along with safety protocol. If we just let left the gates open all day it would interfere with operations and could result in chaos and injury.

The ONLY time we open up early is on particularly busy days when the lines are long enough to create fire hazards, and even in these cases we need to get proper approval from numerous park officials and performers first. Even then, it is not a call I make. It is something the leads have to coordinate. This day was not one of those busy days. It was cold and it was getting dark and I had a whopping three guests at my gate.

He was irate for having to wait 15 more minutes. His wife was in a wheelchair and even after learning that we let in disabled guests (+ their families) a few minutes earlier than the general population he still wasn't satisfied. For those 15 minutes I got an earful from him and learned that I am rude because:

- I didn't have the authority to change a decades-old procedure for him and him alone.
Had I let him in I would likely be fired on the spot and he'd be escorted right back out, probably delaying the entry procedure even further
- I have no respect for veterans, as he fought in Vietnam for 10 years and this was the thanks he got.
Was I was somehow supposed to already be aware of his service?
- I did not have my CEO's personal phone number. He wanted to call my CEO right then and there to complain about having to wait.
The CEO runs a chain of theme parks that employs at least 100,000+ nationwide. Why would a base level, barely above minimum wage worker such as myself have his number on hand
- I apparently patronized and belittled him for pointing out and offering up a bench for him to sit on while he waited.
I thought maybe his legs were tired from standing and walking all day and that might be why he wanted in so badly
- I seemed more interested in listening to the chatter on my walkie than listening to his concerns.
When we are staffed at the gates our only means of communication with the lead/supervisors/manager is the walkie. I need to be aware of what is going on at all times so when I hear people talking over my department's channel I bring the walkie close to my ear


Just another example of how some sucky customers who think that being told no = poor customer service.

[Shyla]

Last time I only had about 15 things I went to the express lane and there was a huge cart unloading. I went to the service desk and mentioned it and they checked me out right there at the service desk. That worked. But the people who pull that crap are jerks. The cashier doesn't even have room for all those items.

[XCashier]

Speaking too softly while dealing with customers. It's not that I was speaking softly on purpose today... I was freaking losing my voice and towards the end of my shift it had that really pinched breathy pitch that screams "this voice is just about gone!!!"

My sympathies. I'm just now getting over my annual bout of laryngitis, and wouldn't you know it, when your voice is going and your throat is hurting, that's when every customer you get wants you to explain each and every little thing about every item they're getting, and asks you more and more questions, even though it's blatantly obvious that you cannot speak and you're in freaking pain.

[Dreamstalker]

When I'm an express cashier I will encourage others to complain about the jerk who comes in with 3 items only to have a family member teleport in with a full cart and unload everything ('policy' is that we can't turn a customer away once they have items on the belt and the abusers know this all too well).

CW was at work today; I suspect it was a snap decision by D and the union said no (there's been a bit of that recently, groundless suspensions that are then reversed).

Back on topic: I was rude for not being able to instantly determine what a mushmouth SC was looking for...or being able to produce it once I did figure out it was something we no longer have.

[wolfie]

I guess the people under the limit need to become the "squeaky wheels" and complain that someone with a full cart was NOT turned away. After all, the management crackdown on cashiers turning away over-limit people probably started when the "rules don't apply to me" people complained about not being allowed to take their 100+ items through the "12 items or fewer" lane.