Once at the DMV, a customer came in to renew her car registration. Except that her proof of insurance was expired. We even tried calling her agent, but no one was there and we left a message.
"I brought the wrong one in! I picked up the expired one by mistake!"
Okay. Go home and get the right one. "We came in a cab. I can't afford to go home and then make another round trip!" And I can't renew a registration without valid insurance. It's the law.
She sobbed and glared at me, but since what I really wanted to say was: "There is no way you took a cab here. Your POS car is out in the parking lot right now, and you have no insurance period," I stared her back down.
And guess what? She went out into the parking lot, got into her POS uninsured car and left.
"I brought the wrong one in! I picked up the expired one by mistake!"
Okay. Go home and get the right one. "We came in a cab. I can't afford to go home and then make another round trip!" And I can't renew a registration without valid insurance. It's the law.
She sobbed and glared at me, but since what I really wanted to say was: "There is no way you took a cab here. Your POS car is out in the parking lot right now, and you have no insurance period," I stared her back down.
And guess what? She went out into the parking lot, got into her POS uninsured car and left.
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