We have this incredibly annoying customer. She likes to load a big shopping cart full of groceries to the point it's overflowing. Which is her right as a customer and I wouldn't care if she didn't do this next thing.
She then parks herself by the express lane (that's clearly marked with a. 12 and under sign. She sits there waiting and waiting and waiting... Until she sees a bunch of people who have only a few items each and are clearly headed for express. Then she pulls up to the express til and demands we serve her and unloads her groceries. She's even said, to our faces, "that we can't do anything about it because the customer is always right" in that snotty stuck up voice that grates on the nerves.
We were told to shut down and walk away but then if we reopen another till she again does the same thing. She's been known to leave her groceries spread over 4 different tills to force us to serve her. And she always comes at the busiest time.
Now I don't count people's groceries. If they have 13 items I'm not gonna tell them they can't use this till especially if we aren't that busy. But the lady needs to stop being a self entitled prick and learn basic manners... As well as how to read.
She then parks herself by the express lane (that's clearly marked with a. 12 and under sign. She sits there waiting and waiting and waiting... Until she sees a bunch of people who have only a few items each and are clearly headed for express. Then she pulls up to the express til and demands we serve her and unloads her groceries. She's even said, to our faces, "that we can't do anything about it because the customer is always right" in that snotty stuck up voice that grates on the nerves.
We were told to shut down and walk away but then if we reopen another till she again does the same thing. She's been known to leave her groceries spread over 4 different tills to force us to serve her. And she always comes at the busiest time.
Now I don't count people's groceries. If they have 13 items I'm not gonna tell them they can't use this till especially if we aren't that busy. But the lady needs to stop being a self entitled prick and learn basic manners... As well as how to read.
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