Not sure if this is actually sucky ... more like totally unprepared.
I was asked to stay late today as somebody had called in sick. I agreed, but the fact is, the longer I'm there, the less patience I have with the customers. This one nearly caused me to seriously lose my shit.
She ordered a medium-sized drink X. Then a medium-sized drink Y (for her friend). Then a pastry.
Me: "Okay, your total is [total]."
She looks at the money in her hand.
"Can I make the drink X a small?"
Me: "Sure." So I grab the cup back and exchange it for a smaller size.
Me: "Your total is now [lower total]."
Her: "Um ... Look, I won't take the pastry."
Me: "Okay ... your total is now [still lower total]."
Meanwhile, of course, the line behind her is growing. I was the only person on till and only one person was making drinks (the third person was on her lunch break, which I am not likely to begrudge her. Management really needs to rethink their scheduling crap ... both the store manager and the higher-ups.)
Her: "Um ... um ... can I make that drink X a medium-sized after all?"
Me:
Barista, understandably, is also losing her shit because I keep changing the cups to keep up with this idiot's mind changes ... and at least at one point Barista had already started making the drink in the size the kid wanted ... at that moment.
I do try not to lose it, especially with young teens and kids, because they are still kinda clueless, but FFS ...
Barista suggested that in future I not put the cup in the lineup until the customer has actually handed over the cash. Sounds good to me.
I was asked to stay late today as somebody had called in sick. I agreed, but the fact is, the longer I'm there, the less patience I have with the customers. This one nearly caused me to seriously lose my shit.
She ordered a medium-sized drink X. Then a medium-sized drink Y (for her friend). Then a pastry.
Me: "Okay, your total is [total]."
She looks at the money in her hand.
"Can I make the drink X a small?"
Me: "Sure." So I grab the cup back and exchange it for a smaller size.
Me: "Your total is now [lower total]."
Her: "Um ... Look, I won't take the pastry."
Me: "Okay ... your total is now [still lower total]."
Meanwhile, of course, the line behind her is growing. I was the only person on till and only one person was making drinks (the third person was on her lunch break, which I am not likely to begrudge her. Management really needs to rethink their scheduling crap ... both the store manager and the higher-ups.)
Her: "Um ... um ... can I make that drink X a medium-sized after all?"
Me:
Barista, understandably, is also losing her shit because I keep changing the cups to keep up with this idiot's mind changes ... and at least at one point Barista had already started making the drink in the size the kid wanted ... at that moment.
I do try not to lose it, especially with young teens and kids, because they are still kinda clueless, but FFS ...
Barista suggested that in future I not put the cup in the lineup until the customer has actually handed over the cash. Sounds good to me.
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