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Not there yet, tyhough. Earlier today I served a young boy, who'd asked earlier for directions to our kendal mint cake (for people who don't know, it is basically brown sugar and int oil in a big bar) He brought it up to the till, there's a big queue (middel till still broken) and I scan it through as 75p.
'Oh, but I only have 62p'
I tell him there's not much I can do, I can't override a price unless there's an error somewhere, but I'll go check if theres an error. I feel bad for him, as I remember being a kid and not having enough money. There's no error, the price is clearly marked on the shelf, so I go back, apologise and say there's nothing I can do.
At which point he starts to guilt trip me and whine at me. I have a massive queue building up, and am really stressed and really CANNOT override the price- even if it's only for 13p, I'm not allowed to if theres no error. I might have been able to let it go if he'd been ip short, as someone alway leaves apenny change on occaision and the tills balance.
I wonder who told him whinign and guilt-tripping staff would get him want he wanted? He was otherwise a sweet boy, but I don't appreciate being guilt-tripped into giving someone a iscount. If I did it for him, I;d have to do it for everyone.
'Oh, but I only have 62p'
I tell him there's not much I can do, I can't override a price unless there's an error somewhere, but I'll go check if theres an error. I feel bad for him, as I remember being a kid and not having enough money. There's no error, the price is clearly marked on the shelf, so I go back, apologise and say there's nothing I can do.
At which point he starts to guilt trip me and whine at me. I have a massive queue building up, and am really stressed and really CANNOT override the price- even if it's only for 13p, I'm not allowed to if theres no error. I might have been able to let it go if he'd been ip short, as someone alway leaves apenny change on occaision and the tills balance.
I wonder who told him whinign and guilt-tripping staff would get him want he wanted? He was otherwise a sweet boy, but I don't appreciate being guilt-tripped into giving someone a iscount. If I did it for him, I;d have to do it for everyone.
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