Oh noez! Secret shopper!

[Kara]

Apparently you can secret shop a call center. Who knew.

Isn't that what QA is for? -_-

Yet you STILL called to ask me your fantastically monkey assed shitwitted inane tragically misguided asinine shallow minded ingrown ASSHAIR of a question.

That rings with an almost poetic beauty.

SC: “This may take a while. I’m on dial up.”

I like how they always say that. It's like a badge of shame.

[Primer]

Do you really have two phone lines in your house? And why?

Yes, I do; I have two computers/users in the house, too. We have MY computer line, then the main voice line doubles ad the DH's computer line. Plus, we each have cell phones. The worst of it? I pay about $100/month for the (metro) land lines so that I don't have to pay long distance charges to the nearest "big" city. Maybe in 10-15 years, civilization will male it out here so I can get DSL, or maybe even cable! Satellite is not an option due to our location in the trees and on a hill.

[Interior Desecrator]

HALP~!

SC: “I didn’t know you needed a birth certificate to cross the border back to the US. So now I can’t leave.”

Wait wait….so you’re trapped in Canada? Hah! Don’t worry, since your life seems to be a sitcom plot you should discover some inexplicable solution to your problem within the next 30 minutes. Probably involving an ex-girlfriend and a southbound produce truck.

No, no...don't send him back to us! If he's that stupid, we don't want him down here. Better yet, could you send him to Nunavut with your next shipment of pink camo (kamoo!) pants?

[Eric the Grey]

That's not always the fault of the secret shopper. Back when I worked for RGIS Inventory Specialists a long time ago, we had a contract with Office Max to shop not only their stores, but also their competitors. One of their competitors scored a 100% on the shop, a no-no, in fact they wouldn't accept the report until we found a fault , so we complained about the parking.

We used to get this kind of QA check every so often, usually once a month, when I worked at Avis RAC. The QA people would hit cities randomly and check everything from the cleanliness of the counter, to the distance between our badges (the width of a pencil) and the cars themselves. They were not allowed to give out a 100% We had one time where they simply could not find fault in anything. One of our managers stooped down to let some air out of a tire so it registered low, and promptly had it refilled...


Eric the Grey

Pop Quiz

Caller: “My name is Santiaga Mystery”

Pop Quiz! This caller is:

A) A Vegas lounge act.
B) A porn star.
C) A Bond villain.
D) All of the above.

...and I'm voting D. I'm also going to be stealing that name for an NPC in a future RPG I'll be running.

I'd go for F: (E's been taken): Exotic Dancer.


Eric the Grey

[Broomjockey]

Okay, first off, Santiaga Mystery is totally a Bond Villian. But one of the evil henchladies, not the main villian.

Second, correct me if I'm wrong, but that postal code had too many numbers, for one problem. Second, Alberta begins with a T. I'm assuming you got Alberta from the tosser giving you an address, so I won't question that, but how'd the wanker manage to mess up THAT badly? Anyone past the age of 7 in Canada knows what a postal code is, and usually knows the first couple in the sequence. Oy.

[BookstoreEscapee]

I find it somewhat disturbing that a secret shopper would not be "allowed" to give 100%. Talk about boosting morale...

I've seen plenty of 100% scores in my tenure at the bookstore. Do they think finding faults that aren't there is going to make the employees work harder? A perfect score is going to make them slack off? Frankly, I think it works the other way around...

[Broomjockey]

I find it somewhat disturbing that a secret shopper would not be "allowed" to give 100%. Talk about boosting morale....

If I read correctly, the 100% was for the competition, not for the actual store, as they apparently did both.

[Kara]

I find it somewhat disturbing that a secret shopper would not be "allowed" to give 100%. Talk about boosting morale...

Eh, the manager at the store where I'm working part time on graveyard won't accept a 100% on an employee evaluation. He makes the dept manager revise it with a lower score. It's not that he believes there should always be room for improvement, but he simply doesn't believe that any associate is perfect or capable of perfect work.

He's very anti-employee. He said the cameras in the store aren't for the customers at all, they are there to monitor the employees. I think this is true in most stores, but they usually lie to the employees about it.

Yeah, he's not exactly well-loved by the majority of the store.

[Horsetuna]

This is one of GV's customers I found while researching for my vacation:

[Liminality]

your fantastically monkey assed shitwitted inane tragically misguided asinine shallow minded ingrown ASSHAIR of a question.

Brilliant.
Oh, and I'm on dial-up. ;_; My boyfriend, whom I'm staying with, lives in a small suburb where pretty much all the broadband providers offers overpriced deals with like a 2GB download limit a month. :/