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Yeah...sarcasm roll failed on that one. I'm afraid I'd have either sat there in silence while I contemplated that one, or just hung up. I mean, they're dead, so...it's not against the rules to hang up on them, right?
"Maybe the problem just went away...maybe it was the magical sniper fairy that comes and gives silenced hollow point rounds to people who don't eat their vegetables."
Me: Well, if there were extenuating circumstances, I could request from the hotel they consider cancelling without penalty...however..
SC: Like death?
Me: Yes...if there was an immediate death in the family, we could request that from the hotel but..
SC: Fine. I had a death, Cancel the reservation.
Me: Sir....you stated at the beginning of the call that your plans had changed...
SC: Well life is fragile...there's been a death...cancel my reservation
Me: Again, sir, we can not cancel without penalty. I would reccomend you contact the hotel yourself directly and discuss this with them...
SC: I JUST DIED! IS THAT NOT EXTENUATING?!?!? I AM DEAD. CANCEL THIS DAMN RESERVATION
You could have asked him to have the executor of his estate send you a copy of his death certificate. Once you had that, you could cancel the reservation.
"I don't have to be petty. The Universe does that for me."
You know, I saw the comic for this... and I'd like to point out, there is a slight problem... there was a coffee machine in the background... that call center doesn't care enough about the employees to even have a working water dispenser... you think they'd provide the employees coffee...? otherwise I think the comic did a good job of describing our little corner of hell and what we have (or in my case had) to deal with.
If you wish to find meaning, listen to the music not the song
Am I the only one who feels encouraged by the fact that there IS suck after death?!!!
SZ (Sucky Zombie): "Why is my arm falling off? I've been waiting for three hundred years for help here!"
Possibly the only time it would be appropriate to take a shotgun to a sucky customer.
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