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At the supermarket, we refund up to one hour's parking (60p) if customers spend over £10. The carpark is owned by the council, not us, so it's charged parking. Now, most people accept this, altho some people whine about not getting money back after spending a fiver; the guy I had the other day took this thing to the extreme.
He'd just handed over his ticket; I wrote the number on it and gave him his refund. He then looked at me in such a way as to suggest I'd just kicked his dog and murdered his first born son. The following exchange then took place.
Me: well, me
SC: Duh brain
SC: Where's the rest of the money?
Me: (thinking wtf?) I gave you 60p.
SC: Actually, I paid a pound for my parking. Now give me the rest.
Me: Sorry, but store policy is that we only refund up to one hour's parking.
SC: I don't care. Give me the rest of my money.
Me: Sorry, but I can't do that. We're only told to refund an hour's parking.
SC: I've had enough of this, I'm going to customer's services.
Me: (thinking) Good.
Now, this policy is written on the sign above every box where you pay for your parking, plus we have it on the actual bit you tear off the ticket, as well as on signs all over the store. We have always only refunded just 1 hour's parking, never have we handed over the full whack. Partly to be fair to all customers so they all get the same refund but also cuz something like that is open to abuse. Sure, the amount paid is printed on the ticket now (it never used to be but now it is) but this is store policy, like it or not. Is 40p really worth getting one's panties in a knot over?
He'd just handed over his ticket; I wrote the number on it and gave him his refund. He then looked at me in such a way as to suggest I'd just kicked his dog and murdered his first born son. The following exchange then took place.
Me: well, me
SC: Duh brain
SC: Where's the rest of the money?
Me: (thinking wtf?) I gave you 60p.
SC: Actually, I paid a pound for my parking. Now give me the rest.
Me: Sorry, but store policy is that we only refund up to one hour's parking.
SC: I don't care. Give me the rest of my money.
Me: Sorry, but I can't do that. We're only told to refund an hour's parking.
SC: I've had enough of this, I'm going to customer's services.
Me: (thinking) Good.
Now, this policy is written on the sign above every box where you pay for your parking, plus we have it on the actual bit you tear off the ticket, as well as on signs all over the store. We have always only refunded just 1 hour's parking, never have we handed over the full whack. Partly to be fair to all customers so they all get the same refund but also cuz something like that is open to abuse. Sure, the amount paid is printed on the ticket now (it never used to be but now it is) but this is store policy, like it or not. Is 40p really worth getting one's panties in a knot over?
I did that once. One of the local grocery stores has a pay parking lot right next to it ($1/hour). If you buy any groceries at the store, you'll get one hour of parking reimbursed (with ticket, of course). One day, I go there and all I have on me is a $2 coin. Meh, I'll just get it refunded when I pay for my purchase, not fully reading the sign. This lesson cost me a dollar. However, I did not throw a fit. I accepted the fact that I did not read the sign properly and moved on in life.....and I never paid $2 to park at that lot again 
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