Quoth RetailWorkhorse
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Sorry, no floppy drive (though I do have some externals that work rather nicely), and it's running Vista Home Premium. I was pondering a possible purchase of that model myself (I'd prefer XP, but I can live with Vista), but I'm broke. -
And you know good and well if you had told her of that other computer, she would have SCREAMED an accusation of bait and switch.Quoth HawaiianShirts View PostLeave a comment:
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So....what kinda OS does that there computer have and does it have a floppy drive, hmm? *Kinda sorta look hopeful, but not really expecting anything*Quoth HawaiianShirts View PostLeave a comment:
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Maybe she is disabled from shooting herself in the foot too many times.Quoth HawaiianShirts View Post
Act civilised and sometimes you get even nicer stuff that what you were looking for in the first place.
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From Slightly Stupid to Explosively Angry
On the phone again today for part of my shift. It's back-to-school season, so the computer department is always busy. And with the prices we have on notebook computers this year, that's understandable. Seriously, we have some really good deals every week.
However, our supply never quite meets our customers' demands, and we're often completely sold out of anything between $400 and $600 before the weekly sale ends. Most people have actually been pretty reasonable about it so far. But the school start dates are getting closer, and they're starting to feel the pressure, and that pressure usually ends up released on the nearest retail peon. Like me.
This caller sounded nice when I first answered the phone, probably because I hadn't had a chance to tell her "no" yet. She was just a little dense in telling me what she wanted. To adequately portray one of her dense moments, let's pretend that the chain I work for is called Super Electronics.
Me: (greeting)
Caller: Um... Hello?
Me: Good evening. What can I help you with?
Caller: Oh. Computers.
Me: You have a question about something in our computer department?
Caller: Well, I have your sale ad newspaper flier promo thing...
Me: Yes, I have one of those here as well.
Caller: And you have a "Super Electronics Hewlett Packard" here that I want to buy.
Me: Is that a desktop or laptop you're looking at.
Caller: It's a lap computer... or book.
Me: The one for $459?
Caller: Yes, that's it.
Me: Well, my store is currently sold out, but let me see what other options I have for you.
Caller: (angry yelling mode ON!) You mean to tell me I can't have one?!
Me: If you came in right now, I wouldn't be able to sell you one because we don't have any in this store right now. I'm trying to see if I can get you one some other way.
Caller: (no pause at all) WELL?!?
Me: ... It appears to be sold out online, so we can't go that way. ... And our distribution center doesn't have any up for special orders. ... And-
Caller: I just want to buy a lap computer top! Is that so hard?
Me: I've got more coming on a shipment later, but not for about two weeks, and the sale will be over by then... Maybe a- nope. Corporate's not allowing rainchecks on this one. ... Looks like the only way to get that computer is to go to one of our other stores. The <City by the River> store has seven of them, and the <City by the Air Force Base> store has nine.
Caller: So when can you get one for me?
Me: I can't transfer products between stores.
Caller: Why not?
Me: Honestly, no one's given me a straight answer on that. I just know that every time I've asked, both our store and district managers have not been willing to do it.
Caller: ...
Me: ...
Caller: ... But I'm disabled!
Me: I'm sorry. I can't get you that computer. It's available if you or someone you know can get to those stores, but there's no way for me to get it for you.
Caller: ...
Me: Would you like me to find you something similar?
Caller: I WANT you to FIND me THAT ONE! But you CAN'T! 'Cause you're an IDIOT! So... (SLAM-CLICK!)
Granted, it sucks to not be able to get the product you want, but is it really necessary to throw a tantrum like that? And I had a computer available, in stock, ready to go that night, with a gig more memory for only an extra $40. If she'd only given me a chance...
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