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A few months ago, the cinema had a refit and a software upgrade. It is now possible to sell movie tickets at the retail tills. The intention was to use the retail area for box office queue busting and allowing the box office to be shut down at quiet times.
Two nights this week we had the trial runs with the box office shut down. In front of the box office we two large banners, about 6feet tall, that said, "The box office is closed. Please purchase your tickets at the retail counter." In front of the retail area, there were two equally large banners that said, "Purchase your tickets here."
What did 8 out of 10 customers ask when they approached the counter? "Is this where I buy my ticket?"
Now of the retail tills, only 4 out of 5 could actually be used to purchase tickets. So H, who was manning the one till that couldn't was getting very frustrated by the customers who approached her for tickets. I handed her a pair of scissors and suggested that she leap of the counter and repeatedly stab the next customer who asked for tickets, shouting, "Not at this till!" J, the manager, said, "I would suggest a different course of action..." Spoilsport.
In order to alleviate H's problem, we stuck signs on the four tills, declaring "I sell tickets here." J was of the opinion that the absence of a sign on H's till would be sufficient to alert the customers that they could not buy tickets there. So the first customer walks up after we've put up the signs, (and you've guessed it!) approaches H's till and says "Do I get my tickets here?"
Two nights this week we had the trial runs with the box office shut down. In front of the box office we two large banners, about 6feet tall, that said, "The box office is closed. Please purchase your tickets at the retail counter." In front of the retail area, there were two equally large banners that said, "Purchase your tickets here."
What did 8 out of 10 customers ask when they approached the counter? "Is this where I buy my ticket?"
Now of the retail tills, only 4 out of 5 could actually be used to purchase tickets. So H, who was manning the one till that couldn't was getting very frustrated by the customers who approached her for tickets. I handed her a pair of scissors and suggested that she leap of the counter and repeatedly stab the next customer who asked for tickets, shouting, "Not at this till!" J, the manager, said, "I would suggest a different course of action..." Spoilsport.
In order to alleviate H's problem, we stuck signs on the four tills, declaring "I sell tickets here." J was of the opinion that the absence of a sign on H's till would be sufficient to alert the customers that they could not buy tickets there. So the first customer walks up after we've put up the signs, (and you've guessed it!) approaches H's till and says "Do I get my tickets here?"
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