Customer: I need an appointment to transfer your services.
Me: You already have an appointment, mam.
Customer: That’s not possible!
Me: Your husband couldn’t have set this up?
Customer: No! This is just outrageous!
Me: You already have an appointment, mam.
Customer: That’s not possible!
Me: Your husband couldn’t have set this up?
Customer: No! This is just outrageous!

What a dipstick! You should have said "Well. Ma'am I am sorry you feel, that way i could always cancel, that and give you our next available date , *pause* ah, let's see that would be June, 24th, 2015, do you want a morning or afternoon apointment, 'cause i really need to know now." Of course you're not allowed to do so. Man, PJ, just when i think, your customers can't get any dumber, they somehow manage the feat.
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