You couldn't take the time to contact us with that info?

[depechemodefan]

Around Nov. 17 a guy emails the library, asking for a copy of an obituary. Unfortunately we are backed up with requests so it wasn't until yesterday that we replied back with the price of the copy (one of my co-workers already made the effort to get the microfilm, make a copy, go online again and write a reply with the price, papercliped the copy to the order, and placed it in a box).

Yesterday the guy replies "Thank you for your help, but the funeral home was more than happy to fax me a copy several days ago.
."

Would it have killed him to send us an email, "I got the copy from the funeral home today, so don't worry about working on my requests, so you won't waste your time."

I guess he didn't want to use up his courtesy alotment before the end of the year...oh, wait, courtesy is one of those things that you don't run out of!

[TOLady]

I feel for you!

I often get emails asking for something to be done "Please print, find, copy, collate, etc. ASAP in the AM before you do anything else!!! I really, really, really need as soon as I get into the office!!!".

Since I usually check my email before I turn in for the night, or when my insomnia kicks in, I'll take a look and set myself up for the day.

It's inevitable that I've finished the project and it's in their in-tray waiting for them, they look at and then say to me, "Oh, sorry, I should have emailed you and said that someone else took care of it for me already".

I really, really hate that!

Tree killers!

_________________

One more month closer to retirement!

[MannersMakethMan]

oh, wait, courtesy is one of those things that you don't run out of!

This supposes they ever knew what it was in the first place. Can you run out of something you never had?

[sms001]

Yesterday the guy replies "Thank you for your help, but. . .

And that, boys and girls, is how you get yourself put on the back burner for the rest of your natural life by the nice library folk.

[AccountingDrone]

I feel for you!

I often get emails asking for something to be done "Please print, find, copy, collate, etc. ASAP in the AM before you do anything else!!! I really, really, really need as soon as I get into the office!!!".

I just got asked to essentially redo a project I did over the summer ... more or less.

All I did was delve into my sent emails and resend 4 emails to the same batch of people. THen I whined at my boss in a separate email about it ... I want to know why if I did it wrong 4 months ago, why they didnt bitchslap me then instead of acting like I never did the project in the first place ...

This on top of an email asking me if we have to eat the cost of something ... how the fuck should I know ... I am the one who does the research, I dont set policy, it is the account managers and people way high above me who set policy - they really needed to ask someone who has a say in things ....

[depechemodefan]

Could be worse.

When he submited his request, in the "name" field he just typed his first name. I hate that because when they call back/email back they will give the last name, and we look for the customer's paperwork by the last name, even though never got the last name.

So I go looking for his request, and my co-worker (the one who worked on the request) left it sticking up, in front of the file box with the message "get address and last name."

Speaking of no addresses, a guy sent an email directly to us. So all we had was his name, no address. My co-worker sends the response (we found the obituaries, and typed a message to the supervisor, "we don't have the address for him.") and the guy calls to give credit card info. but he doesn't leave his address and the librarian taking the info. doesn't notice we don't have address. So I send an email:

Dear Mr. Wah,
>
> Thank you for using Blah Public Library's eServices.
>
> We do not have your address. If you can please provide it we can send
> the copies.
>
> Can you, in the future, send requests through our website instead of
> emailing us directly? Our web address is http://www.hpl.us/.
> Once you enter our site, select "services" and click on "ask a
> librarian", then click on "E-mail Reference Form". You will see where
> you can type your name, address, and also answer some questions for us
> to use in statistics. On the bottom is where you can type in your
> requests.
>
> We hope this information is useful.
>
> Best regards,
> HPL eServices

He sends this reply:

Sorry for the mistake. There was a person who had used your services who
gave me that address. When I did a little further searching I saw your
services on the website and requested thru there, as well.

I called and gave the person on the phone the billing info, guess we left
the address out of the conversation.
It is:


Thank you for your services and response. I will use the website if I have
another request.

I'm thinking, If you gave us your address in the first place, or even thought of giving your addres when you called in to pay. What moron does not think of giving the address when paying for something that is being sent to your house? Ok I know, some sites have you log in and have your info every time buy something so each purchase doesn't need to include address. But still, think!

[TOLady]

I'm thinking, If you gave us your address in the first place, or even thought of giving your addres when you called in to pay. What moron does not think of giving the address when paying for something that is being sent to your house? Ok I know, some sites have you log in and have your info every time buy something so each purchase doesn't need to include address. But still, think!

Dagnabit - I guess you're another one that didn't get the flyer for that looking-into-the-future/past/present workshop with the 2nd stream of fine-tuning your ESP skills.

I think the operative phrase is "But still, think!"

They do not think, therefore they stink!

Whatever happened to common sense?

[Dips]

What moron does not think of giving the address when paying for something that is being sent to your house?

The same morons who use a fake email address when filling out a web form to get an activation code emailed to them?

[MannersMakethMan]

They do not think, therefore they stink!

They think not, therefore they are not... We should be so lucky...