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This is new.
For those of you who don't know, I am a Canadian immigrant to the US waiting on her Greencard. All the paperwork is filed -- they just have to approve it.
Just got a call from the 'Hubs at work. He had a customer come in that I am sort of familiar with, since I have hung out there from time to time. Sort of an older guy, friendly enough. Fella comes in today with a very expensive lighting rig that has mysteriously stopped working. After some examination, 'Hubs finally gets the guy to admit he did something that borked it. He was trying to modify it to do something it wasn't intended to, and it broke. This voids the warranty.
This means he cannot get a refund.
This does not go over well.
First he tries the Buddy route. "Come on, buddy, hey buddy, don't be like that buddy, I come in here all the time, cut me a break."
Then he tries the Threat route. "Come on, man, seriously, I could go to any other store with my business but I come here, you don't want your company to find out you lost a customer, you know."
The 'Hubs is unmoved. He is not going to take the cut in his bonus, which depends on store sales and profits, because this guy broke his new toy. He is also pretty alpha male when it comes to threats, which never go over well.
So then the guy leans in close, and whispers, "Give me the refund or I'll call immigration and tell them your wife needs to be deported."
This is, of course, an empty threat. My paperwork and my marriage is watertight. It's just the fact that he thinks this is going to get him what he wants that mystifies. When he sees how angry the 'Hubs is, he starts trying to backpedal, saying he's "just kidding, buddy, come on".
He is now banned from the store. He was apparently threatening that he was going to tell "all his friends" not to shop there because "you're all fucking assholes who won't give a guy a break".
Well, if they were disinclined to help you BEFORE . . .
I really am stunned on this one. Not my customer, but easily one of the crappiest things I've ever heard of one doing. And over five hundred bucks. Needless to say, the 'Hubs is not in a very good mood right now. Just wanted to share.
For those of you who don't know, I am a Canadian immigrant to the US waiting on her Greencard. All the paperwork is filed -- they just have to approve it.
Just got a call from the 'Hubs at work. He had a customer come in that I am sort of familiar with, since I have hung out there from time to time. Sort of an older guy, friendly enough. Fella comes in today with a very expensive lighting rig that has mysteriously stopped working. After some examination, 'Hubs finally gets the guy to admit he did something that borked it. He was trying to modify it to do something it wasn't intended to, and it broke. This voids the warranty.
This means he cannot get a refund.
This does not go over well.
First he tries the Buddy route. "Come on, buddy, hey buddy, don't be like that buddy, I come in here all the time, cut me a break."
Then he tries the Threat route. "Come on, man, seriously, I could go to any other store with my business but I come here, you don't want your company to find out you lost a customer, you know."
The 'Hubs is unmoved. He is not going to take the cut in his bonus, which depends on store sales and profits, because this guy broke his new toy. He is also pretty alpha male when it comes to threats, which never go over well.
So then the guy leans in close, and whispers, "Give me the refund or I'll call immigration and tell them your wife needs to be deported."
This is, of course, an empty threat. My paperwork and my marriage is watertight. It's just the fact that he thinks this is going to get him what he wants that mystifies. When he sees how angry the 'Hubs is, he starts trying to backpedal, saying he's "just kidding, buddy, come on".
He is now banned from the store. He was apparently threatening that he was going to tell "all his friends" not to shop there because "you're all fucking assholes who won't give a guy a break".
Well, if they were disinclined to help you BEFORE . . .
I really am stunned on this one. Not my customer, but easily one of the crappiest things I've ever heard of one doing. And over five hundred bucks. Needless to say, the 'Hubs is not in a very good mood right now. Just wanted to share.
LOL (kidding....plz dont be offended 
)
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