and this is why we remeber passwords(medium to long)

[TWOLF]

Okay this is two calls. The first was from a woman who called in because she needed help getting online to her account. I advised her I needed the pw and she said other reps have helped her with just her ssn. I advised her of policy and she goes"Well everyone else helps me why can't you?"I responded back "Well I'm not everyone else and I do follow policy."she hung up and was pissed becaue I told her to go to the store with picture id. She said it was an hour away.

second call gets out of hand.
Me-twolf
Sc-J
team lead-Tats(called so because he has some cool ones)

Me:Thank you for calling xyz wireless this is twolf how may I help you
J:Yes my name is J and I wish to know about my payment arrangment
Me:I can most certianly help you J. May I have you verify the zip code.
J:It's xxxxx.
Me:Thank you and I do apologize sir without your name being authorized I can not verify the arrangement.
J:What do you mean I'm not authorized I make the payments and they let me set up the arrangement.
Me:I apologize sir but in order for me to access the account I need you to be authorized.
J:I am authorized and I want your supervisor.
Me:I'm sorry sir but a sup can't look without you being authorized. If I can have you fax in information or I can call the account holder.
J:I don't care I want your sup.
Me:Sir they can't go in
J:I don't care I want your sup.
I explain to tats what is going on and he gets on the phone with the customer and they have the same conversation.
Tats: Have I been able to answer everything else for you?
J:No you haven't. You have provided unsatisfactory service and I'm not satisfied. I hope your happy on this unsatisfactory friday that I am not satisfied. I hope you have an unsatisfactory day and thank you for being unsatisfactory.
(spelling may be out of place here on a few words)
Tats puts me in acw and starts laughing and just shakes his head.

[cinema guy]

I hope your happy on this unsatisfactory friday that I am not satisfied. I hope you have an unsatisfactory day and thank you for being unsatisfactory.

I like it.

I've heard of Good Friday, Freaky Friday, Friday the 13th, Black Friday, but never Unsatisafactory Friday.

[TWOLF]

you ever want to mess with someone call your cell phone provider, add a pw, then call back and try to say you didn't add one on.

I got one the other day where the woman kept going "But I'm on the account and he gave me pemission to make changes why do I need the pw?"

[ShugoAC]

Gotta say i sympathize with the SC in the 2nd story.

When I first went off to college my mother and I went to a local Cingular store and picked up the freebee phone and since i was under some certain age I was told that i'd have to put a $500 deposit down to ensure payment or I could get the account in my mothers name and be added as a primary user. We were told by the over-zealous sales guy that we wouldn't have any problems with me accessing the account to make changes if i needed to.

Needless to say he might have been blowing smoke up our behinds.

My mothers name is still on the account, i'm about 6 years beyond that age limit and the checks or CC payments have always been from "Shugo" for the past 8 years. Still cant get the account put in my name. Now i just roll my eyes when I get my bill in the mail.

I hate being "protected" for "your safety" to the point you cant actually do anything with your own account.

Anyhow, didnt mean to threadjack...

[TWOLF]

eh I don't care. The issue we have to deal with is when you get the husbands and wives who get pissed at each other. Then put pws and crap on there, so what happens? They start screaming at you. I would check to see if they can do a change of responsaiblity, if not I would make srue of no contract and port to another company.
In truth it can be extreme but at the same time we have to watch our butts. If someone were to do something they shouldn't have or be given information they shouldn't have then we can get in trouble. The fcc watches out for this as well.
Yeah it sucsk and I understand. But I think of it this way if you really want to know if your spouse is cheating get a detective.

[Rapscallion]

I've heard of Good Friday, Freaky Friday, Friday the 13th, Black Friday, but never Unsatisafactory Friday.

It's the fifteenth Sunday after Lent starts, except on a leap year.

Rapscallion

[Nurian]

I hated that over at (cell phone company). Yes, I know you physically posses the phone. Yes, I know you're the only one that uses said phone. No, your name is not on the account so I can't do anything. Yes, I know you're a dillweed.

[PepperElf]

The issue we have to deal with is when you get the husbands and wives who get pissed at each other.

i've already mentioned the downside of this in other threads... what happens if the employee lets the spouse access the account...

what happens is what happened to one gal i know whose husband felt that if his wife spoke to a man she was cheating on him. So he broke into her cell account from overseas (stationed in the middle east) and started calling all the numbers from her call history to make sure no one male answered. then he grilled her on it.

[TWOLF]

been having net issues so it has taken me awhile to get back into things. yeah that does happen. We get people who ask us to stop the calls from showing online. We have to explain how the system works and they get mad. One woman was doing it so her husband couldn't see her calling her boyfriend. I say if your going to cheat get a prepaid phone. And there is a goverment mandate which prohibits us from giving certian info out, that's the reason why companies are so anal about what they do.