I wonder if most corporations realize that it's LESS cost-efficient to do this...CS's who whine until they get their way generally fall into two groups: (a) those who will NEVER come back, and (b) those who will whine and LOSE money for the company every single time they come is, because it obviously works. I suppose there's always something worse, tho -- those who do A then tell others to do B. Wasn't that nonsense featured on Oprah awhile back as if it were a GOOD thing?



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