The One That Made Me Cry

[jjllbb]

He won the prize. I'm 17 years old, its crazy busy, and there's a coupon that has restrictions on the back.

He wanted me to apply the coupon to this pair of shoes that were excluded.

I wouldn't do it. I technically could but management tracked who inappropriately applied coupons.

It literally took TEN minutes (I was watching the clock) to get a manger down to me because it was so busy.

I called several times desperately seeking any help because for the entire 10 minutes I had to endure that man insulting me to kingdom-come.

"I'm very important, you're keeping me from X appointment!!!"

"I don't know how you live with yourself"

"You can't do a simple thing, why do they hire people so stupid"

"You're going to lose your job I'm going to have you fired"

"I hope you need help and no one helps you"

etc.

As soon as the manager got there the man was suddenly all quiet and "fine okay, whatever" and left.

By then i was in tears and the couple behind him were handing me tissues.

It wasn't so much the individual comments so much as the extended duration of bashing that broke me.

My manager apologized for taking so long. He said he could hear how strained i sounded and got there as soon as possible. It was probably the "plllllllleeeeeeaaaaasseeee" that i pathetically wailed at the last.


Bottom Line: The guy was a frequent scammer whose MO was to bully cashiers into giving him what he wants before a manager can arrive. So at least i got props for holding out.

[tropicsgoddess]

I hate those kind of SC's. Assholes. I hope that SC gets hit in the nads...HARD.

[HorrorFrogPrincess]

*patpat* There, there. This will get your soul crushed early on, and you may blossom into a beautiful butterfly of angry cynicism that will entertain the masses with your numerous stories of shutting down SCs and putting EWs in their places.

*Little Miss Optimism*

[Despina83]

What a vile, scum of the earth prick.

[Toujin]

My karmic retribution for this guy is that he falls for a scam himself, one that leaves him in tears...

[blas]

Too bad you couldn't have snerked back at him, "Gee, you giant furry crotchlouse, how do you live with YOURself picking on 17 year olds to make yourself feel better?"

[malmalthekiller]

Yeah, I've had those people before too.

When I was 16, some old hag flipped out on me because it was my time to leave (my mother was waiting outside), and I had been searching for ice cream for her, and I was politely telling her I was about to send someone else back, as it was the end of my shift-and she flipped out.

Then as she saw I was crying and talking to a manager (getting a $20 gift card), she told them "She's crying? Good, I'm glad.", and the manager ripped up her card and told her to leave her store.

[jiarby]

You could deal with these kinds of folks by telling them:

"I'd LOVE to process this coupon for you but as you can see on the fine print (show the back of the coupon) it does exclude this particular product. If you don't mind hanging around a few minutes we can try to get the general manager to overide this exclusion. That's a nice pair of shoes... is it a gift for someone??"

So the strategy is to explain the problem. Then become partners with him in seeking the solution ("we can try")... then distract with small conversation


Even so...

You need to separate your personal feelings from how customers interact with you. When you come to work it is like you put on your cashier super-hero costume....the old you is not there anymore, and the superhero is immune to customer bullshit.

[4love]

Honey, I know it was hard, but I am so darn proud of you for holding out. That moron has serious issues if that's how he gets his jollies, and both you and your manager deserve Neapolitan ice cream for not giving that walking compost heap what he wanted. Now he'll know that he cannot break you. And guess what- now you know the same.

Would've been nice if the customers handing you tissues could've also, y'know, stood up for you. Anyway.

I was not that strong when I was 17. I would have folded like a pillowcase on laundry day.

[blas]

Walking compost heap!! Oh my word, you had me nearly wetting my good Thursday underpants!

I definetly agree. When I was 17, my skin was about as thick as cheap polyester.

[Talon]

What a wretched, pathetic excuse for a human being.

Do us all a favour. Find a punching bag, picture his face on it, and give it a nice strong whack. Great therapy, at least for me.

[AirHostess]

I would have told him to f*** off to be honest. He didn't even buy anything so wasn't even a customer.

I do not understand why customer service reps are meant to take so much verbal abuse. I do not. I simply say 'I am not prepared to talk to you when you are shouting/swearing at me,' and leave it at that.

I'm sorry that you had to deal with such a twunt.

[Red Hand of Ulster]

What. An. Ass.

Here. *hands jjllbb a large margarita*

I hope that SC gets hit in the nads...HARD.

Quite an assumption you're making there!

Oh my word, you had me nearly wetting my good Thursday underpants!

Psst! It's only Wednesday!

[4love]

Psst! It's only Wednesday!

That's just how good I am.

Thanks, Blas. That's quite a compliment!

[Thatgirl71]

What a piece of shit, he deserves the swine flu. When I was 17 I probably would have cried too. Nowadays all I have to do is give people my evil death glare and they back off.