Once again dealing with pax sat at the over-wing exit.
Mum, dad and daughter. I was explaining about the no bag rule for take off and landing.
Dad says to the daughter "nah don't bother moving, SHE'LL put your bag up for you, that's her job." He ignores me and directs this at daughter.
As you know, I do no lift passenger luggage as the threat of back injury is not in my job description. We are told NOT to lift bags and we are not insured if we hurt ourselves. Meanwhile the passenger that you lifted the bag for is long gone.
I felt so cross. "Actually we don't lift passenger bags for our personal safety."
The dad then refused to stand up and put the back in the overhead as that was my job apparently. Bear in mind, big bag, I'm slim and petite, dad looks like a body builder! It's their bag, their responsibility.
Maybe it's the fact that I'm resigning but meh. I just shrug and say 'well I'm not lifting it, you either put the bag up there or you will have to go onto the jetway and get it tagged and put in the hold.'
He grumbled a lot but did as I said.
Seriously. Why is everyone I deal with recently so entitled?
Mum, dad and daughter. I was explaining about the no bag rule for take off and landing.
Dad says to the daughter "nah don't bother moving, SHE'LL put your bag up for you, that's her job." He ignores me and directs this at daughter.
As you know, I do no lift passenger luggage as the threat of back injury is not in my job description. We are told NOT to lift bags and we are not insured if we hurt ourselves. Meanwhile the passenger that you lifted the bag for is long gone.
I felt so cross. "Actually we don't lift passenger bags for our personal safety."
The dad then refused to stand up and put the back in the overhead as that was my job apparently. Bear in mind, big bag, I'm slim and petite, dad looks like a body builder! It's their bag, their responsibility.
Maybe it's the fact that I'm resigning but meh. I just shrug and say 'well I'm not lifting it, you either put the bag up there or you will have to go onto the jetway and get it tagged and put in the hold.'
He grumbled a lot but did as I said.
Seriously. Why is everyone I deal with recently so entitled?
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