Ugh...What a night. I have a story truly befitting the forums here this evening! I worked a 4 to 11 shift tonight, and it was busy, but not horrible, until around 7:30. Then a man (I use the term loosely) called our front line and made an otherwise decent night go straight to hell. This man was the epitome of suck and I am truly sorry for those that deal with these types on a regular basis! The conversation was something like this:
Me = Can I curl up and cry now?
FPA= Food Poisoning A-hole (So many other things I could call him, but I digress)
ME: Good evening **c-store**, BrenDAnn Speaking, may I help you?
FPA: Yeah, is this **c-store?**
ME: Yes, sir.
FPA: What?
ME: Yes, sir.
FPA: Oh, well are you the manager?
ME: No, sir.
FPA: Well is she there right now?
ME: Not tonight.
FPA: Oh! Well I got a piece of pizza there tonight, and I got food poisoning! It smelled sour, and I ate it as I was driving, and I got isck and had to throw up!!
ME: **immediately thinks to get his name & number so as to have management contact him** Alright, can I have your name and phone number?
FPA: I thought it smelled bad when I ate it, and I got food poisoning and it was your pepperoni pizza and you need to take it out of your warmer RIGHT NOW!!
ME: Yes, sir, I understand that, and we will do that. May I have your name and phone number please? That way the manager can contact you and maybe work something out, maybe get yo ua few dollars for a ref--
FPA: IT HAD BETTER BE MORE THAN THAT! I'M GOING TO THE HOSPITAL! I'M ON MY WAY TO **ER half an hour away** RIGHT NOW!!
ME: Alright, well, I need your name and phone number, so--
FPA: It's the pepperponi pizza! I got sick and you're making people sick!!!eleventy!! Get it out of the warmer!!
**repeat a few times until finally**
ME: I will have the kitchen workers remove the pizza, but can I get your name and phone number?
FPA: **rattles off his number, then goes back to bitching about the pizza**
ME: (growing angrier by the millisecond, but managing to stay halfway calm) Again, I will take the pizza out of the warmer, can I have your name?
FPA: IT'S THE PEPPERONI PIZZA!! GET IT OUT OF YOUR WARMER RIGHT NOW! YOU'RE MAKING PEOPLE SICK!!
ME: I understand that, sir, but I need your name so that **realizes he hung up, looks at phone reciever, then hangs it up**
I walked over to my worker, J, who was going back and forth between the kitchen and the second register up front, so angry I was shaking. I made the stupid mistake of telling her what the issue was in front of customers--totally wrong of me! Anyway, I had written down as much info as I could, but I had to take a minute to breathe and calm down in the back room before consulting with our pizza maker, C. Between the three of us, we concluded that A) Food poisoning generally doesn't happen that fast, B)The guy was a class a d*ck, and C) Maybe if he would've given me a name, we could've helped him!!
He never called back, and we never received a call from any hospital inquiring about food poisoning, so I'm guessing he was either lying, or the doctor at the ER told him he wasn't sick, just an idiot, and sent him home. I'm sure I'll have a nice long phone conversation with my manager about this in the morning, but I hope she pwns the guy if she decides to call him! I'm still angry just thinking about it! C, J, and myself checked the pepperoni, the cheese, the dough, and the sauce and none of them were sour in any way, so we aren't sure wtf this guy's deal was. Anyway...End of rant...I just had to come share this, because it, to me, seems EPIC. Nothing like GK or some of you others have had, but for me, it was bad! And now, I'm off to curl up in a ball, cry, and silently curse humanity in general. You all have a great night/afternoon/morning/whatever it is wherever you are!
Me = Can I curl up and cry now?
FPA= Food Poisoning A-hole (So many other things I could call him, but I digress)
ME: Good evening **c-store**, BrenDAnn Speaking, may I help you?
FPA: Yeah, is this **c-store?**
ME: Yes, sir.
FPA: What?
ME: Yes, sir.
FPA: Oh, well are you the manager?
ME: No, sir.
FPA: Well is she there right now?
ME: Not tonight.
FPA: Oh! Well I got a piece of pizza there tonight, and I got food poisoning! It smelled sour, and I ate it as I was driving, and I got isck and had to throw up!!
ME: **immediately thinks to get his name & number so as to have management contact him** Alright, can I have your name and phone number?
FPA: I thought it smelled bad when I ate it, and I got food poisoning and it was your pepperoni pizza and you need to take it out of your warmer RIGHT NOW!!
ME: Yes, sir, I understand that, and we will do that. May I have your name and phone number please? That way the manager can contact you and maybe work something out, maybe get yo ua few dollars for a ref--
FPA: IT HAD BETTER BE MORE THAN THAT! I'M GOING TO THE HOSPITAL! I'M ON MY WAY TO **ER half an hour away** RIGHT NOW!!
ME: Alright, well, I need your name and phone number, so--
FPA: It's the pepperponi pizza! I got sick and you're making people sick!!!eleventy!! Get it out of the warmer!!
**repeat a few times until finally**
ME: I will have the kitchen workers remove the pizza, but can I get your name and phone number?
FPA: **rattles off his number, then goes back to bitching about the pizza**
ME: (growing angrier by the millisecond, but managing to stay halfway calm) Again, I will take the pizza out of the warmer, can I have your name?
FPA: IT'S THE PEPPERONI PIZZA!! GET IT OUT OF YOUR WARMER RIGHT NOW! YOU'RE MAKING PEOPLE SICK!!
ME: I understand that, sir, but I need your name so that **realizes he hung up, looks at phone reciever, then hangs it up**
I walked over to my worker, J, who was going back and forth between the kitchen and the second register up front, so angry I was shaking. I made the stupid mistake of telling her what the issue was in front of customers--totally wrong of me! Anyway, I had written down as much info as I could, but I had to take a minute to breathe and calm down in the back room before consulting with our pizza maker, C. Between the three of us, we concluded that A) Food poisoning generally doesn't happen that fast, B)The guy was a class a d*ck, and C) Maybe if he would've given me a name, we could've helped him!!
He never called back, and we never received a call from any hospital inquiring about food poisoning, so I'm guessing he was either lying, or the doctor at the ER told him he wasn't sick, just an idiot, and sent him home. I'm sure I'll have a nice long phone conversation with my manager about this in the morning, but I hope she pwns the guy if she decides to call him! I'm still angry just thinking about it! C, J, and myself checked the pepperoni, the cheese, the dough, and the sauce and none of them were sour in any way, so we aren't sure wtf this guy's deal was. Anyway...End of rant...I just had to come share this, because it, to me, seems EPIC. Nothing like GK or some of you others have had, but for me, it was bad! And now, I'm off to curl up in a ball, cry, and silently curse humanity in general. You all have a great night/afternoon/morning/whatever it is wherever you are!
Comment