something doesn't add up

[thehippie777]

First, tonight. Okay, honestly if you described your room you rented as "shit", wouldn't you want help with that situation right away? I know I would.

Check guest in at 1030pm. 1)Wanted govt rate, which we could not offer because our hotel requires evidence of traveling for work via govt issued credit card or check, or we even accept moving orders for miliary & even letters from govt offices. (It's an owners/mangement requirement.) This guest said it's "a pain in the ass to pay my government card", which makes NO sense since it's paid by THE GOVERNMENT as long as one is on govt business. I told him that if he wishes, he can speak to out Director of Sales who is often willing to reduce the rate. Guest accepts DS's card. 2)He wanted a king (he was a walk-in, no reservation), we only have rooms left with 2 queens. 3)Guest accepted rate & room type & checked in.

130am.
Me: Hotel this is thehippie777
SC: Hi, I am in room 209 and the phone in my room is missing it's phone cord...
Me: Oh no! Someone musta ran off with it. Weird. Do you want me to run one up to you?
SC: No. I am heading to bed. I was going to get a wakeup call... The ice machine on this floor also doesn't work.
Me: Oh, geez. Well, I thought we had a sign on that one, because it was down. I am sure sorry....I....(interruption)
SC: Well, what time does your manager get in tomorrow?
Me: (thought it was about the rate) Well, for the government rate, Sales will be able to help you and he is in at least by 7am...(interruption)
SC: No, I want to speak to management because this room is shit.
Me: Oh! Well, is there anything I can do for you right now??? I mean, what exactly is the problem or problems?
SC: No, it's just that the phone is missing it's cord, I want the government rate, and the ice machine being broken.
Me: I am sure sorry. Well, I could run a cord up to you! I could also move you to another room if you wished.
SC: No, I am going to bed. I needed the phone to make calls, but that didn't happen. I will just take care of it tomorrow. (aka I am gonna get my money back cuz I am a liar-face!)
Me: Okay, if you're sure, I am suuure sorry!


Many problems with his story: 1)He does not pay the government card himself, unless he uses it for non-government items 2)If one's room is shit (no matter the time) a logical person would want it "not shit" right away or compensation right away. Not suffer through their unhappiness & then bitch to management. (Oh wait, SC EW!). 3)It would have taken me, maybe, 2 minutes to run him up a cord... 4)Why did he wait 3 hours without being able to make his important phone calls to bitch???

I think this SC is a scammer...

[infinitemonkies]

Yup. Exact same type of person who eats the entire meal at a restaurant then bitches about it so he can demand to have it free.

In my personal experience, about 1 in 4 guests will ask for the govt rate, but I have never yet had one who actually qualified for it. Most of them arent even govt employees, let alone on govt business.

[Nyx]

Yeah, definitely a scammer. Also even if you have a govt. card and don't pay it, then why should you expect to use it!? Also also, did housekeeping notice if the room had a cord or not, he probably swiped it.

[thehippie777]

Guess who bitched & got his discount? Yep.

[MelodiousBubbles]

Wait... Did he call down to complain?

[seigus]

How did he call without a phone cord?

[EvilEmpryss]

How did he call without a phone cord?

Cell phone?

I won't use hotel phones because of the absurd fees that some places tack on to them. I once got charged for calling the front desk!

Since then, if I can't be bothered to walk down to the lobby to see someone in person, I use my cell phone to call them.

[Salesmonkey]

When things weren't crazy busy at the Service Inn I would often send guests to the prospective room to inspect it and have them approve it and come back to complete the check in process. Saved me mucho headaches from picky people, but could only be done when we weren't busy.

[walking with scissors]

Well, it is kind of a pain to pay with a govt credit card sometimes. Yes, the government pays for it, but you have to submit your travel voucher and it has to be approved and go through the bureaucratic jungle in order for this to happen. If the govt is late paying, you can be personally held responsible for fees, even if it's not your fault. Lots of govt. folks don't like using the govt travel card and prefer to use their own credit card and just be reimbursed later.

[EvilEmpryss]

When I was in the military (back when they first started handing out cards to every slick-sleeve basic training graduate that needed to travel on orders) lots of people learned the hard way that those accounts are audited closely. Big screen TVs, diamond rings, A CAR, hotel pay-per-view porn, ATM withdrawals at strip clubs... the list of mis-use that we saw was extensive.

I can understand why people on orders wouldn't want to use their travel cards. Especially if they like making long-distance calls or ordering naughty in-room movies.

[DGoddessChardonnay]

What kind of "important" phone calls need to be made in the middle of the night, anyways?

Smells like that new perfume that's all the rage: Entitlement by SC.

[thehippie777]

How did he call without a phone cord?

Oh, yes sorry he called from outside the hotel saying it was via his cell. When I answer a phone "hotel this is thehippie777", it's from outside the hotel. If he called from his room I would have just say, "Front Desk", and the story would have been all the more amusing...