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Well I have only worked retail for one year but man I have learned that while this seems to be the lesser of all evils for minimum wage jobs (when compared to food service) it still sucks.
I have a few interesting stories that I need to post to rant about.
1. When I worked at a major toy store someone was trying to return a Wii with the reciept only. He said he wanted to get an extended warranty. We sell Protection Plans on these products that you can buy up to the day a manufacturer warranty ends and he bought it 20 days ago. When I start to get the protection plan added and asked if he wanted the 2 or 3 year plan he explained that he wanted our one month return policy extended extended so that it can be a month after his daughter opens it on Christmas. I'm like "uuuhhhh no...we can't just extend a return policy without the product being in the store to ensure the manufacturer seal hasn't been broken" He got so angry!! He thought we would just take his word for it that the Wii was wrapped under the tree. He started lecuring me that the customer is always right. And I explained that I may be young but I think I understand that I will get fired if I returned a Nintendo Wii without the actual product being in the store and just off the reciept. Of course he called over my manager and she told him the same thing. UGH!!
2. This older lady comes in and buys 2.98 worth of school supplies. When I asked her for her phone number she gives me a very stern "NO". I explained that it only lets me look up to see if they have a rewards card with us. She sighed rolled her eyes and said, again very sternly "NO!". I then said that they were free rewards cards and some people like having them because they get them free coupons and gift cards. She starts writing her check very angrily. I run the check electronically like we always do and ask her to sign the PIN pad. She YELLS "I don't use those machines!!"
I try to explain that I can print a paper slip and that the machine just helps us reduce paper costs and increase convienance. She YELLS AGAIN "I DON'T USE THOSE F*CKING MACHINES. YOU HAVE MY CHECK. THAT IS MY PAYMENT". And she grabs her bag and walks off. Without a signature we cannot except the check. I go after her telling that if she runs off without signing anything then it would be shoplifting. She comes back into the store and as I'm about to print the paper slip (she looks and sees the signing prompt screen on the PIN pad) and she yells again (how many times do I have to say I'm not using those machines" and she walks off. AGAIN. I go after her and I am really pissed now and I tell her the same thing this time adding "Have you never herd of civility and patience?" and she snaps back "have you ever herd of customer service?".
OH boy. I just printed the slip, handed her the reciept and I thought that was that. Well she left her check there and we don't keep checks so I do my best to get it shredded. She calls up her and complains to my store manager and apparently cusses my manager out after he tried to explain my position that I had told him right after the incident occured.
3. This isn't a story just more of a random statement. I hate it when customers expect you to know the price of items over the phone. They call and say "how much is this..." and when you say that you'll have to put then on hold they sigh and wonder why you dont know.
Then there are the issues with coupons that have the exceptions. Its like they can't read. Then get angry at you thinking that you are the controller of coupons at your company.
Then there are the people that want to get more than the limit on sale items. We had folders for FREE this week. You didn't have to buy a fucking thing. We just handed out folders. So obviously we had to put a limit. We get ppl that come through the line with a WHOLE BOX of folders (150 per box generally) and then get angry when you explain the limit....
WHY CANT CUSTOMERS READ!!!
I have a few interesting stories that I need to post to rant about.
1. When I worked at a major toy store someone was trying to return a Wii with the reciept only. He said he wanted to get an extended warranty. We sell Protection Plans on these products that you can buy up to the day a manufacturer warranty ends and he bought it 20 days ago. When I start to get the protection plan added and asked if he wanted the 2 or 3 year plan he explained that he wanted our one month return policy extended extended so that it can be a month after his daughter opens it on Christmas. I'm like "uuuhhhh no...we can't just extend a return policy without the product being in the store to ensure the manufacturer seal hasn't been broken" He got so angry!! He thought we would just take his word for it that the Wii was wrapped under the tree. He started lecuring me that the customer is always right. And I explained that I may be young but I think I understand that I will get fired if I returned a Nintendo Wii without the actual product being in the store and just off the reciept. Of course he called over my manager and she told him the same thing. UGH!!
2. This older lady comes in and buys 2.98 worth of school supplies. When I asked her for her phone number she gives me a very stern "NO". I explained that it only lets me look up to see if they have a rewards card with us. She sighed rolled her eyes and said, again very sternly "NO!". I then said that they were free rewards cards and some people like having them because they get them free coupons and gift cards. She starts writing her check very angrily. I run the check electronically like we always do and ask her to sign the PIN pad. She YELLS "I don't use those machines!!"
I try to explain that I can print a paper slip and that the machine just helps us reduce paper costs and increase convienance. She YELLS AGAIN "I DON'T USE THOSE F*CKING MACHINES. YOU HAVE MY CHECK. THAT IS MY PAYMENT". And she grabs her bag and walks off. Without a signature we cannot except the check. I go after her telling that if she runs off without signing anything then it would be shoplifting. She comes back into the store and as I'm about to print the paper slip (she looks and sees the signing prompt screen on the PIN pad) and she yells again (how many times do I have to say I'm not using those machines" and she walks off. AGAIN. I go after her and I am really pissed now and I tell her the same thing this time adding "Have you never herd of civility and patience?" and she snaps back "have you ever herd of customer service?".
OH boy. I just printed the slip, handed her the reciept and I thought that was that. Well she left her check there and we don't keep checks so I do my best to get it shredded. She calls up her and complains to my store manager and apparently cusses my manager out after he tried to explain my position that I had told him right after the incident occured.
3. This isn't a story just more of a random statement. I hate it when customers expect you to know the price of items over the phone. They call and say "how much is this..." and when you say that you'll have to put then on hold they sigh and wonder why you dont know.
Then there are the issues with coupons that have the exceptions. Its like they can't read. Then get angry at you thinking that you are the controller of coupons at your company.
Then there are the people that want to get more than the limit on sale items. We had folders for FREE this week. You didn't have to buy a fucking thing. We just handed out folders. So obviously we had to put a limit. We get ppl that come through the line with a WHOLE BOX of folders (150 per box generally) and then get angry when you explain the limit....
WHY CANT CUSTOMERS READ!!!
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