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  • #16
    Welcome

    Welcome. Share your pain, and be richer for the sharing.

    I work in a call center. I know what you mean about fast talkers. Here, they usually come from New York City. I also just love it when a call becomes a debating society on the other end.

    I know one other thing...I could never do tech support;requires too much patience and diplomacy. I've heard enough stories from friends who have. My hat is off to those who do that kind of work.
    Friends help you move. Rare friends help you move bodies.

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    • #17
      Quoth smileyeagle1021 View Post


      Fiyero, no, kids playing in fountains in their underwear isn't that unusual... that said, doing so in WHITE underwear is a bad idea because white underwear has a tendency to go transparent when wet, meaning that any passerby will NOT have to use their imagination at all, which encouraging someone to show that much detail in public is a bad idea no matter what the age.
      Hence the concept behind the wet T-shirt contest.
      Knowledge is power. Power corrupts. Study hard. Be evil.

      "I never said I wasn't a horrible person."--Me, almost daily

      Comment


      • #18
        Quote:
        Quoth Ree
        "N = knife"?? That is really just a bit sad.

        I actually had a call where I got "K, as in cat". I had a hard time not spitting Diet Pepsi on my monitor.
        A couple of years ago, one of my colleagues was using phonetics to confirm a postcode back to a customer. She got a little tongue-tied and said:

        "Is that D for Delta, Y for Wankee?"

        which was, as you can all imagine, followed by howls of laughter from the callcentre. She ended up cutting that customer off because she couldnt stop laughing!

        Comment


        • #19
          I don't know why people with slightly unusual names don't memorise the standard NATO phonetic version for their name.

          "Sierra Echo Sierra Hotel Alpha Tango" isn't that hard to remember.

          It might get a bit harder if your surname is Quetzelcoatl, but it's still doable.
          "Quebec Uniform Echo Tango Zulu Echo Lima Charlie Oscar Alpha Tango Lima".

          And you never have to remember whether to use 'knife' or 'november' for N. Or 'kilo' or 'cat' for K.
          Seshat's self-help guide:
          1. Would you rather be right, or get the result you want?
          2. If you're consistently getting results you don't want, change what you do.
          3. Deal with the situation you have now, however it occurred.
          4. Accept the consequences of your decisions.

          "All I want is a pretty girl, a decent meal, and the right to shoot lightning at fools." - Anders, Dragon Age.

          Comment


          • #20
            Quoth Seshat View Post
            It might get a bit harder if your surname is Quetzelcoatl, but it's still doable.
            "Quebec Uniform Echo Tango Zulu Echo Lima Charlie Oscar Alpha Tango Lima".
            If your name is Quetzalcoatl, you've come a few years early. The calendar hasn't completed it's cycle yet ;p

            CH
            Some People Are Alive Only Because It Is Illegal To Kill Them

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            • #21
              Quoth Irving Patrick Freleigh View Post
              Hence the concept behind the wet T-shirt contest.
              or the wet brief contest, depending on preference
              If you wish to find meaning, listen to the music not the song

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              • #22
                Quoth energyguy View Post
                Me: can you do it phonecticly please? i got as far as H for Hotel, S for sugar
                SC: I for India, N for knife......
                Me: Sorry did you say N or K there?
                SC: N! N! N for Knife! god how stupid are you people?
                Me: KNIFE starts with a K not a N
                SC: Not how i say it!
                Reminds me of the fake phonetic alphabet we used to give to new starters in our call centre just for laughs.

                "G for Gnome" was one of the highlights, i'll see if i can find it somewhere
                "You can only try so hard to look like you are working before actually doing your work seems easy in comparison" -My Boss

                CW: So what exactly do you do in retentions?
                Me: ummm, I ....retent stuff?

                Comment


                • #23
                  Welcome, Energyguy! Man, and I thought tech support gets the worst lot of idiots on the line! Here's one on me.
                  I don't get paid enough to kiss your a**! -Groezig 5/31/08
                  Another day...another million braincells lost...-Sarlon 6/16/08
                  Chivalry is not dead. It's just direly underappreciated. -Samaliel 9/15/09

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                  • #24
                    Quoth Darkforge View Post
                    Reminds me of the fake phonetic alphabet we used to give to new starters in our call centre just for laughs.

                    "G for Gnome" was one of the highlights, i'll see if i can find it somewhere
                    Could this be what you're referring to?
                    "I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question."

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                    • #25
                      Hi, Energyguy! I can see you're gonna fit right in here. Great post!

                      Comment


                      • #26
                        Seshat, ever try singing the phonetic alphabet to the tune of the alphabet song?

                        Not recommended for the faint of lung.

                        (Ok, so I was kind of a suckup. I had to do something to look like I was on the ball, because athletic god I'm not. )
                        No matter how low my opinion of humanity as a whole gets, there are always over-achievers who seek to surpass my expectations.

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                        • #27
                          Quoth Samaliel View Post
                          Could this be what you're referring to?
                          not quite, it was similar, but each word began with the letter, I really need to find that
                          "You can only try so hard to look like you are working before actually doing your work seems easy in comparison" -My Boss

                          CW: So what exactly do you do in retentions?
                          Me: ummm, I ....retent stuff?

                          Comment


                          • #28
                            Found It! (there are a couple of letters missing though)

                            A for Are
                            B for Bear (sounds like Dare)
                            C for Cue
                            D for Dare (see B)
                            E for Eye
                            F for Fail (sounds like Sail)
                            G for Gnome
                            H for honour
                            I for Ianto
                            J for Jung
                            K for know
                            L
                            M for mnemonic
                            N for Neil (sounds like Meal or Kneel)
                            O for Ouija
                            P for Psoriasis
                            Q for Quay
                            R
                            S for Suck (sounds like f*ck)
                            T for Tsunami
                            U for Umlaut
                            W for Write
                            X for Xylophone
                            Y for Yvette
                            Z for Zloty

                            ahh, the things we came up with when bored in the call centre
                            "You can only try so hard to look like you are working before actually doing your work seems easy in comparison" -My Boss

                            CW: So what exactly do you do in retentions?
                            Me: ummm, I ....retent stuff?

                            Comment


                            • #29
                              Quoth Seshat View Post
                              I don't know why people with slightly unusual names don't memorise the standard NATO phonetic version for their name.

                              "Sierra Echo Sierra Hotel Alpha Tango" isn't that hard to remember.

                              It might get a bit harder if your surname is Quetzelcoatl, but it's still doable.
                              "Quebec Uniform Echo Tango Zulu Echo Lima Charlie Oscar Alpha Tango Lima".

                              And you never have to remember whether to use 'knife' or 'november' for N. Or 'kilo' or 'cat' for K.
                              I had A cust. with a odd spelling name that they did not say clearly. I said, say, "F as in Foxtrot?" They immideatey replied, "nnnnnnooooooooo not foxer, F like in the word FOX!!!!! Sheesh"

                              Comment


                              • #30
                                Ooh, a PowerCo Employee...I suspect we may be in rival companies. ours has shiny orbs and recently dragged wallace and grommit into our advertising.

                                Anyway, nice first post ^_^ I feel and share your pain.

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